The Director of Clinical Operations (DCO) will provide oversight of clinical operations of the department and manage, train, and support departmental Clinical Administrators. The DCO will focus on ambulatory care clinics at Tulane and affiliated hospitals. The qualified candidate will work closely with Department of Medicine outpatient clinic staff and physicians on operational concerns and function as a liaison to hospital partners and Tulane University Medical Group (TUMG) to review and manage professional services, billing activities, work relative value unit (wRVU) reports and coding benchmarking. The DCO will review and advise Executive Director, Clinical Section Chiefs, Chair and faculty on revenue cycle issues and solutions. The DCO will work closely with department leadership to evaluate clinical activity compared to budget. The DCO will assist with reports and projections on clinical activity for budgeting by faculty. An understanding of clinic staffing, scheduling, and billing through various formats such as will enable these activities and roles.

Minimum Education

• Bachelor's Degree from an accredited college or university and six years of directly related experience; RN with prior managerial or leadership experience preferred (see below).
• Five years' experience in the patient care environment including physician billing, collections, and clinical operations, etc.
• Knowledge of electronic medical record systems such as eCW, Meditech, EPIC, CPRS, etc.
• Familiar with academic medicine practices and programs.

Preferred Qualifications

• Master's level education, RN with current licensure through the State of Louisiana preferred
• Knowledge of HMO, PPO, Commercial, and Governmental Payor Policies & Guidelines
• Expert level of competence in front-end operations management