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Application Support & Training - Coordinator 3
University of New Orleans
Posted 12/23/25
2000 Lakeshore Drive, New Orleans, LA 70148
Job Description
- Provides technical support by diagnosing technical problems and identifying appropriate solutions through research.
- Develops, produces, distributes, and updates training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH and UNO contract employees.
- Designs, creates, and implements user-friendly SharePoint sites that meet the specific business, collaboration, and communication needs of various departments and teams within the Louisiana Department of Health (LDH).
- Serves as the primary liaison between end-users and the SharePoint platform, ensuring that solutions are secure, effective, and compliant with all LDH and HIPAA regulations.
- Plans, coordinates, schedules and presents training classes in person and via online meetings; may include travel to locations within Louisiana.
- Assists in course development of special topics as defined by state officials.
- Manages the Learning Management System (LMS) content, serving all of LDH. Evaluates training programs and assesses technical training needs for LDH and contract employees by survey, interview and participant evaluation; provides follow-up support and further training.
- Adheres to and communicates policies, rules, and regulations relating to technology use.
- Assists in setup and support at various workshops and conferences.
- Prepares required administrative forms associated with travel and material requisition for trainings.
- Researches educational resources for internal use.
- Audits and updates LMS user account information and runs ad-hoc reports as needed for LDH management.
- Takes lead role with pressing unit matters and work with unit supervisor to address properly.
- Takes lead role in training new unit employees.
- Works with unit supervisor and Project Management to develop and implement testing plans for new software development.
- Develops long and short-range plans for staff organization, training, and equipment needs.
- Assists with conducting an annual performance evaluation for each subordinate, setting future goals and strategies.
- Assists with recruitment, selection, training, supervision, and professional development of assigned staff.
- Other tasks as directed.
QUALIFICATIONS
REQUIRED:
- Bachelor’s Degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree
- Minimum 3 years of professional experience with technical training or content development.
- Minimum 2 years of professional experience with public speaking or presentations.
- Excellent analytical skills, effective organizational and time management skills.
- Great attention to detail and follow up, and verbal/written communications skills.
DESIRED:
- Minimum 4 years of professional experience with technical training or content development.
- Minimum 3 years of professional experience with public speaking or presentations.
- Minimum 3 years of professional experience with internal LDH information systems and/or programs
- Minimum 1 year of professional experience with project management or coordination.
- Minimum 1 year of professional experience supporting Microsoft 365 applications and SharePoint.
About University of New Orleans
Outside GNO RegionCompany ProfileA Commitment to New Orleans and Beyond
Since its founding, UNO has been committed to diversity and inclusion. In 1958, the University of New Orleans opened its doors as the first fully integrated public university in the South. For nearly 60 years, we have not strayed from that vision. The University has educated students from all 64 Louisiana parishes, all 50 states, and more than 130 countries, bringing together a variety of talented and motivated students so that they may learn, interact and pursue their career goals.
The University of New Orleans is a major business driver in metro New Orleans, generating a total economic impact of $470.5 million for metropolitan New Orleans in the 2014-15 fiscal year. As a global community asset, we offer a wide array of relevant, undergraduate and graduate academic programs and world-class research opportunities. We proudly contribute to the industry, culture and economy of the New Orleans region and beyond.
Nationally Ranked
Our students come here for a number of reasons, but on the top of that list is the high quality education we provide. We're proud to be named one of the nation's best colleges by The Princeton Review, Forbes, U.S. News & World Report and one of the top 1,000 universities in the world by the Center for World University Rankings. We are also classified by the Carnegie Foundation as a Doctoral University with Higher Research Activity, one of only two in the state of Louisiana. The University's rankings are a testament to the students we attract and the quality of our faculty.
Website
uno.edu/Social Media
