Work Place Flexibility: Hybrid Legal Entity: Entergy Services, LLC

*JOB SUMMARY/PURPOSE* This position will perform data analyses, identifying/implementing solutions, and drive a more efficient process. The individual will assist with a wide variety of data, help develop performance management metrics, and apply appropriate change management tools. They will directly interact and assist with all aspects of the Customer Organization including performance management to develop and track KPIs. Strong interpersonal communication skills and ability to multi-task needed.

*JOB DUTIES/RESPONSIBILITIES*

• Conduct business and data analysis to ensure accuracy, recognize data inconsistencies/irregularities and report issues to senior analysts and/or leadership.
• Analyze operational data and information and provide reports, forecasting/trend analysis and recommendations to appropriate work groups.
• Documents analyses using a consistent methodology and nomenclature to ensure that analyses are preserved for future use.
• Identify business solutions/opportunities and provide recommendations to influence stakeholders using industry and departmental expertise to support best practices. Report on common sources of technical issues or questions and make recommendations to improve the end-user experience.
• Identify areas of opportunity to improve reports, analytical tools, and self-service capabilities in collaboration with other departments to drive efficiency and support operational decision-making.
• Adhere to protocols and requirements for data quality assurance and ensure that all analysis, trends and project work are within corporate requirements and SOX controls/compliancy.
• Interact with department management and leadership throughout the organization to identify issues that warrant future projects.
• Create & maintain the SharePoint site for the Customer Organization by ensuring it is current and relevant to all key stakeholders.
• Assist with developing key messaging, coordinating meetings, managing accruals, and/or expense reports/payments.
• Stay abreast of regulatory or political changes that may impact Entergy policy decision making.
• Ability to understand and interpret rate tariffs into the billing system as needed. Will work closely with other departments in creation of new rate offerings and give insight into the billing side when needed.
• Participate in user acceptance testing for a multitude of different projects at any given time, including but not limited to new rate design/new application design.

*MINIMUM REQUIREMENTS* Minimum education required of the position.

• Bachelor's Degree in a technical or business-related field required or equivalent work experience.

Minimum experience required of the position.

• Analyst I: At least 0-2 years of relevant professional experience
• Analyst II: At least 2-4 years of relevant professional experience

Minimum knowledge, skills, and abilities required of the position

• High degree of proficiency of Microsoft Office: Word, Excel, and PowerPoint
• Advanced analytical and critical thinking skills with experience in leading multiple levels of projects and/or assignments
• Strong verbal and written communication skills (must be able to communicate with all levels)
• Exceptional presentations and reporting skills (suitable for use with executives, regulators, and key constituents outside of the Company)
• Must be adept to learning Entergy's customer service/accounting systems including, but not limited to CCS, AMI, Billing Component, or other system applications.
• Strong adaptability and capacity to work in a fast-paced environment.
• In-depth understanding of organizational data flow and its use in management decision-making #LI-AH1 #LIHYBRID