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Job Description
JOB SUMMARY/PURPOSE
As a member of an agile development team, the Business Analyst will define, plan, track, and report on the progress of platform enhancements Entergy’s ServiceNow platform. The BA is reliable, capable of writing user stories, planning sprints and releases, and can lead all agile ceremonies. They track and communicate progress, and escalate to leadership as necessary. They use their familiarity with IT systems and the utilities business to lead conversations and gather requirements for their scrum team. They may also draw on user experience or quality assurance experience to build durable systems that delight their customers.
JOB DUTIES/RESPONSIBILITIES
- Has ownership and oversight of their user story backlog, for which they define, refine, plan, and prioritize with the help of the multi-disciplinary scrum team.
- Supports creating the overall roadmap and shapes demand for enterprise platform consumption by directly interfacing with end-users, stakeholders, and process owners and helping to document desired business outcomes, identifying solutions, and verifying that project deadlines and objectives are met.
- Lead all scrum ceremonies to achieve the desired outcome; use Agile/Scrum practices to facilitate the growth of a highly effective team.
- Maximizes value by identifying additional business outcomes the platform allows.
- Work as a part of a team of ServiceNow engineers, developers, QAs, and architects to deliver platform enhancements.
- Support Organizational Change Management and Continual Service Improvement initiatives
MINIMUM REQUIREMENTS
Minimum education and experience required of the position.
Bachelor’s degree in computer science or business related field and 3+ years of relevant experience is required, or in lieu of a degree 6+ years of relevant experience is required.
Minimum knowledge, skills and abilities required of the position
- Solid analytic and problem-solving skills with excellent written and verbal communication skills.
- Agile Scrum Master experience working with development teams.
- Ability to interface with team members at all levels, including business operations, technology, and management. Especially with regards to coaching, influencing, and gap analysis.
- Product backlog understanding, definition, and management.
Desired knowledge, skills and abilities
- 3+ Years working as a scrum master, business analyst, or similar for an enterprise platform.
- Understanding of design thinking techniques including Personas, Journey Maps, and Business Model Canvas
- Hands-on experience in the software product development and tracking process and their related governance
Any certificates, licenses, etc. required of the position
- Any ServiceNow, Certified Scrum Master, or ITIL certifications are a plus.
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About Entergy
Orleans ParishCompany ProfileEntergy exists to grow a world-class energy business that creates sustainable value for our four stakeholders.
• For our customers, we create value by constantly striving for reasonable costs and providing safe, reliable products and services.
• For our employees, we create value by achieving top-quartile organizational health, providing a safe, rewarding, engaging, diverse and inclusive work environment, fair compensation and benefits, and opportunities to advance their careers.
• For our communities, we create value through economic development, philanthropy, volunteerism and advocacy, and by operating our business safely and in a socially and environmentally responsible way.
• For our owners, we create value by aspiring to provide top-quartile returns through the relentless pursuit of opportunities to optimize our business.
Website
entergy.com/Social Media
