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Card Services Specialist
Gulf Coast Bank & Trust
Posted 12/03/25
1825 Veterans Blvd, Metairie, LA 70005
Job Description
Summary
Perform various back-office functions that support and maintain the Card Services operations, including bank support and troubleshooting and ATM/Debit Card functions.
Responsibilities
- Answer telephone calls received from internal and external bank clients, troubleshoot, and resolve issues related to Card Services products such as ATM/Debit Cards and Credit Cards.
- Reply to or redirect customer e-mails.
- Perform all functions relating to ATM and Debit cards, including ordering, maintenance to limits, and transaction research.
- Submit fraud related Debit Card dispute cases into the fraud system.
- Perform file and report reviews related to the Card Services products.
- Process return-mail of ATM/Debit Cards that are received by the department.
- Stay up to date on various Regulations and processes regarding ATM/Debit Cards.
- Review and work various Debit Card reports, Closed Account report, Non-post Debit Card transactions and Debit Card maintenance reports.
- Special Projects as assigned.
About Gulf Coast Bank & Trust
Orleans ParishCompany ProfileGulf Coast Bank & Trust Company offers several personal & business banking services, including checking and savings accounts with online and mobile banking options as well as personal loans, home loans, business loans, and trust and brokerage services.
Our mission is to strengthen our relationship with our customers by combining the values of old fashioned community banking that focus on individualized customer service with innovative, competitive banking products and trust and brokerage services. Simply put, we are The Bank That Cares About You!
We are looking for energetic employees who share our passion for serving our customers and our communities in Baton Rouge, New Orleans, and surrounding Southeast Louisiana areas.
Website
gulfbank.com/Social Media
