JOB DESCRIPTION:

We are seeking a detail-oriented and customer-focused Customer Service / Data Entry Specialist to join our team. This role is ideal for someone who is highly organized, able to multitask, and committed to delivering exceptional service while maintaining accurate and efficient data entry processes. You will support daily administrative operations, respond to customer inquiries, and ensure data integrity across multiple platforms.

Key Responsibilities

• Provide professional and timely customer service through email, phone, and chat support
• Enter, update, and maintain accurate data across internal systems and databases
• Assist customers with general inquiries, account updates, and service-related questions
• Review and verify the accuracy of submitted documents and records
• Support administrative tasks such as filing, documentation, and report preparation
• Troubleshoot basic customer concerns and escalate complex cases as needed
• Maintain confidentiality and adhere to company data privacy protocols
• Collaborate with team members to improve workflows and enhance customer experience

BENEFIT:

• Competitive Compensation: A market-aligned hourly rate or salary, with potential for performance-based incentives.
• Flexible Work Arrangements: Options to work remotely, on a hybrid schedule, or with flexible hours to support work-life balance.
• Professional Development: Access to training, mentorship, and skill-building opportunities to advance your career within the organization.
• Supportive Work Environment: A collaborative team culture that values respect, diversity, and inclusion.
• Health and Wellness Benefits: Opportunities to participate in health programs and resources to support employee well-being.
• Career Growth: Clear pathways for internal promotions, cross-training, and expanding your role based on skills and performance.
• Recognition and Rewards: Programs that acknowledge outstanding performance and contributions to organizational success.
• Access to Tools and Resources: Modern technology, systems, and administrative support to ensure productivity and efficiency in your role.