Chief of Staff

About TPN.health:
Built by clinicians for clinicians, TPN.health is a digital platform connecting behavioral health professionals, treatment centers, employee wellness programs, associations and health plans. Founded in 2019 and headquartered in New Orleans, we are a rapidly growing health tech startup committed to improving patient outcomes through clinically matched care and digital innovation. Learn more at tpn.health.

Role Overview:
TPN.health is seeking a highly organized, strategic, and execution-focused Chief of Staff to support our CEO and Executive Team in scaling the organization through a critical phase of growth. This is a deeply cross-functional role that works across Product, Operations, Sales, Clinical, Customer Success, Marketing, Finance, Events, and HR.

You will act as a force multiplier for the CEO—driving clarity, alignment, communication, and operational excellence across the company. The ideal candidate is both strategic and tactical: able to think at the 100,000-foot level while also diving in to build systems, solve problems, and move key projects forward.

You’ll work closely with all executive leaders across the company.

Responsibilities:

• Support TPN.health’s pursuit of HIPAA compliance, including managing documentation, coordinating with security/privacy partners, and ensuring company-wide adherence to policies
• Maintain organized and up-to-date internal systems in HiBob, Google Drive, and internal compliance repositories
• Oversee and continuously improve onboarding and offboarding workflows (in partnership with HR), ensuring smooth transitions for all employees
• Manage cross-functional documentation, SOPs, org charts, permission structures, and internal resources
• Help maintain a culture of security, accountability, and operational excellence across the organization
• Conduct research and analysis to support strategic decisions and organizational planning
• Serve as a point of contact for internal stakeholders to reduce bottlenecks and unblock teams
• Partner with HR and leadership to coordinate talent processes, performance cycles, and organizational planning
• Drive clarity around roles, responsibilities, and expectations across the team

Qualifications:

• Experience in health tech, behavioral health, SaaS, or a fast-paced startup environment
• 5+ years of experience in operations, strategy, consulting, project management, or a Chief of Staff–adjacent role
• Prior experience working with HR systems (e.g., HiBob) and supporting onboarding/offboarding or internal operations
• Familiarity with HIPAA, compliance frameworks, or regulated tech environments strongly preferred
• Exceptional organizational and systems-building skills
• Strong strategic thinking paired with a bias for action and operational execution
• Excellent communication skills—clear, concise, and capable of instilling alignment across teams
• Highly resourceful, proactive problem-solver with strong emotional intelligence
• Ability to thrive in an ambiguous, fast-moving environment with shifting priorities
• Tech-savvy and quick to learn new tools (we use HubSpot, Slack, Metabase, HiBob, Google Suite, Canva, and more)
• Bachelor’s degree required; MBA or advanced degree preferred but not required

Why Join Us:

• Remote or Hybrid (New Orleans)
• Work Schedule: 4.5-day workweek (early Fridays!)
• Benefits: Health, Dental, Vision, and more
• Time Off: Generous vacation, sick, and mental health days
• Growth: Professional development and leadership opportunities
• Culture: Collaborative, supportive, and growth-oriented team culture
• Values: We value character, passion, and skills - in that order. We are kind (not nice). We require trust, honesty, and communication - please use your voice. We are not a family, we are a team.
• Impact: The chance to shape the future of behavioral health care through technology and innovation.

Location:

TPN.health’s headquarters is located in the heart of New Orleans at 650 Poydras Street (accessible by streetcar, bike-friendly, parking available).

• Work Schedule: 4.5-day workweek (early Fridays!)
• Benefits: Health, Dental, Vision, and more