Job Postings
Showing 1177 results
Sorted by Most Recent
Velocity Squared, LLCDigital Media, Software, and IT
Remote Help Desk SpecialistFull-Time
Baton Rouge, LA
- ALVION GLOBAL SOLUTIONS (ALVION GLOBAL SOLUTIONS PRIVATE LIMITED
Digital Media, Software, and IT
Remote Data Analyst (Full-Time)Full-Time
New Orleans, LA
- Velocity Squared, LLC
Digital Media, Software, and IT
Remote Project ManagerFull-Time
Baton Rouge, LA
- Velocity Squared, LLC
Digital Media, Software, and IT
Executive AssistantFull-Time
Baton Rouge, LA
- Velocity Squared, LLC
Digital Media, Software, and IT
Virtual AssistantFull-Time
Baton Rouge, LA
Pure DermatologyMedical / Health
Patient Care Representative/ Front Desk -- DermatologyFull-Time
Metairie, LA
Legal
IT Support SpecialistFull-Time
- New Orleans BioInnovation
Accounting / Banking / Finance
Remote Data Entry / Live Chat SupportFull-Time
- New Orleans BioInnovation
Medical / Health
Associate Sales Consultant - RemoteFull-Time
New Orleans, LA
- New Orleans BioInnovation
Business Organizations
National Accounts ManagerFull-Time
- St. Martin's Episcopal School
Education / Training
Upper School Math TeacherFull-Time
Metairie, LA
- St. Martin's Episcopal School
Education / Training
Development AssociateFull-Time
Metairie, LA
New Direction New OrleansGovernment and Military
Chief EconomistFull-Time
New Orleans, LA
- New Direction New Orleans
Government and Military
Communications DirectorFull-Time
New Orleans, LA
- LSU Health New Orleans
Medical / Health
Business Manager 3Full-Time
New Orleans, LA
.png&w=3840&q=90)
TPN.health (Trusted Provider Network)Medical / Health
Claims Management AccountantFull-Time
New Orleans, LA
- Ogden Museum of Southern Art
Security / Protective Services
Gallery Attendant/SecurityPart-Time
New Orleans , LA
- TPN.health (Trusted Provider Network)
Medical / Health
Customer Success ManagerFull-Time
New Orleans, LA
Fifth District Savings BankAccounting / Banking / Finance
Relationship Banker SupervisorFull-Time
New Orleans, LA
- STEM Library Lab
Nonprofit / Museums
Manager of Professional DevelopmentPart-Time
Metairie, LA
Remote Help Desk Specialist
Velocity Squared, LLC
Posted 11/20/25
$21-$23/hour
P.O. Box 64596, Baton Rouge, LA 70896
Job Description
Velocity Squared, LLC is seeking a dedicated Remote Help Desk Specialist to join our dynamic Information Technology and Services team. This role is essential in delivering timely, efficient technical support to our clients and internal users, ensuring smooth operations and high customer satisfaction.
If you are passionate about technology, enjoy problem-solving, and thrive in a remote work environment, this opportunity offers a chance to make a meaningful impact while growing your IT career.
Key Objectives
- Provide first-line technical support and troubleshooting for hardware, software, and network issues.
- Respond promptly to user inquiries via phone, email, or ticketing system.
- Maintain accurate documentation of incidents, resolutions, and user communications.
- Collaborate with IT teams to escalate and resolve complex technical problems.
- Ensure a positive and professional experience for all users seeking assistance.
Responsibilities
- Serve as the primary point of contact for end-user technical support requests in a remote setting.
- Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
- Guide users through step-by-step solutions, providing clear and patient communication.
- Manage and prioritize support tickets to meet service level agreements (SLAs).
- Install, configure, and update software and hardware as needed.
- Document recurring issues and contribute to the development of knowledge base articles.
- Work closely with other IT staff to identify and implement process improvements.
- Maintain confidentiality and security of sensitive information.
Requirements
- Proven experience in a help desk or technical support role, preferably in a remote environment.
- Strong understanding of Windows and macOS operating systems.
- Familiarity with common software applications, networking principles, and remote support tools.
- Excellent communication skills, both written and verbal.
- Ability to diagnose and resolve technical issues efficiently.
- Detail-oriented with strong organizational skills.
- Comfortable working independently and managing time effectively.
- High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
Qualifications
- 1-3 years of experience in IT support or help desk roles.
- Experience with ticketing systems such as Zendesk, Jira, or ServiceNow preferred.
- Basic knowledge of networking concepts including VPN, DNS, DHCP, and TCP/IP.
- Familiarity with remote desktop applications and troubleshooting tools.
- Ability to adapt to evolving technologies and learn new systems quickly.
Benefits
- Fully remote position offering flexibility and work-life balance.
- Competitive salary with performance-based incentives.
- Opportunities for professional development and certifications.
- Supportive and inclusive company culture focused on growth and collaboration.
- Comprehensive health and wellness benefits package.
- Paid time off and holidays.
About Velocity Squared, LLC
St. Bernard ParishCompany ProfileVelocity Squared is a well-established IT solutions and application hosting company with offices in Baton Rouge and Lafayette, Louisiana. With over 20 years of proven success, we specialize in serving small- and mid-sized businesses across the photography, image processing, and print fulfillment sectors. Our esteemed client base includes one of the leading photo labs in the United States and two of the nation’s top graduation photographers. Together, our customers capture more than 2,500 commencement ceremonies and photograph over 1.5 million graduates each year, demonstrating our deep expertise and trusted reputation in the industry
Website
velocity2.com/Social Media
