IT Support Specialist

Are you a tech-savvy professional with experience in the legal industry who enjoys helping others and improving the way work gets done? We’re a growing law firm with three Louisiana offices, and we’re looking for a proactive IT Support Specialist to keep our systems running smoothly and empower our team to serve clients efficiently. This is a hands-on, fully onsite role where you will partner closely with our Managed Service Provider (MSP) to ensure reliable, secure, and user-friendly technology across the firm. Remote or hybrid work is not available for this position. This position reports directly to the Firm Administrator and offers the opportunity to collaborate closely with leadership and contribute to key technology initiatives across the firm.

Key Responsibilities

• Serve as the primary point of contact for IT support, troubleshooting hardware, software, and network issues.
• Collaborate with the Firm Administrator and MSP to resolve complex issues and maintain system performance.
• Assist employees at all levels with technical challenges, providing guidance and solutions in a professional and approachable manner.
• Manage Office 365, Active Directory, and other firm-critical applications.
• Ensure compliance with confidentiality rules and data security standards specific to law firms.
• Support cloud and Legal SaaS applications
• Train staff on software, tools, and IT best practices.
• Ensure the efficient use and maintenance of document management systems.
• Create, enforce, and update IT policies, procedures, and standards to ensure high-quality data integrity.
• Regularly monitor and initiate software updates to maintain system efficiency and security.
• Maintain accurate and up-to-date IT equipment and software inventory, proactively tracking deployment and retrieval; generate reports for Firm leadership as requested.
• Build and deploy desktop and laptop Windows PCs, ensuring proper installation and configuration.
• Install and configure standard applications used across the firm.
• Report faults and configuration requests to third-party suppliers and monitor resolution progress.
• Monitor the IT support mailbox, ensuring timely responses and resolution of requests.
• Monitor employee use of technology, including AI tools, to ensure systems are not being misused and comply with firm policies.
• Work with the phone provider to assign and manage employee extensions.
• Coordinate with HR Director for IT needs for new hires, including equipment setup and account configurations.
• Provide expertise and hands-on support during system conversions, ensuring smooth transitions with minimal disruption.
• Maintain and monitor backup, recovery, and endpoint security solutions to protect firm data.
• Document IT processes, workflows, and troubleshooting guides to build institutional knowledge.
• Perform all IT projects, initiatives, and daily responsibilities under the direction of the Firm Administrator, ensuring priorities align with firm goals.

Requirements

• Must be reliably available during business hours (8:00 AM – 5:00 PM, Monday–Friday) and able to respond to occasional evening or weekend support needs.
• Experience working within a hybrid IT support model in collaboration with a Managed Service Provider (MSP) including escalation, vendor communication, and ticket management.
• Experience with servers, virtual environments, and SQL databases
• Proven IT support experience in a law firm or legal services environment (required).
• Strong networking knowledge (LAN/WAN, VPNs, Wi-Fi, firewalls).
• Strong proficiency in Microsoft 365 applications and document management systems.
• Hands-on experience with hardware troubleshooting and maintenance, including desktop and laptop deployment.
• Proactive communicator who keeps stakeholders informed on issue status, timelines, and resolutions.
• Excellent problem-solving skills, patience, and ability to support non-technical staff effectively.
• Knowledge of IT policy development and implementation.
• Self-motivated and self-directed, with a proactive approach to identifying and resolving issues.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Openness to professional development and learning new technologies to continuously improve firm IT operations.
• Willing to travel occasionally between offices (approximately 1–2 times/month)
• Must have reliable transportation 

Benefit Highlights:

• Competitive salary with performance-based bonuses.
• Full benefits package including health, dental, and vision coverage.
• 401(k) with company contributions.
• 10 Paid Holidays
• Generous PTO
• Professional development
• A dynamic, team-oriented culture that values your ideas and growth.