Job Postings
Showing 1163 results
Sorted by Most Recent
DowManufacturing
Help Desk SpecialistFull-Time
Midland, MO
Manufacturing
IT technician job descriptionFull-Time
St. Bernard Economic Development FoundationNonprofit / Museums
St. Claude Collective Community ManagerPart-Time
Chalmette, LA
- FeaturedSt. Bernard Economic Development Foundation
Business Organizations
Business Services ManagerFull-Time
Chalmette, LA
- St. Bernard Economic Development Foundation
Nonprofit / Museums
Executive Assistant to the CEO - Part-Time or Full-TimeFull-Time
Chalmette, LA
Jefferson Community FoundationNonprofit / Museums
Part Time Administrative ContractorContract
Metairie, LA
New Direction New OrleansGovernment and Military
Chief Human Resources Officer (CHRO)Full-Time
New Orleans, LA
St. Charles Parish Public SchoolsEducation / Training
Lunch Monitor - R.K. Smith Middle SchoolPart-Time
Luling, LA
- Trinity Episcopal School
Education / Training
Preschool TeachersFull-Time
New Orleans, LA
- Louisiana Crafts GuildLA Guild Gallery Holiday Associate/Assistant
Part-Time
New Orleans, LA
- New Direction New Orleans
Government and Military
Executive Assistant and Scheduler to the MayorFull-Time
New Orleans, LA
- The New Orleans Ernest N. Morial Convention Center
Digital Media, Software, and IT
Digital Systems Coordinator- MarketingFull-Time
New Orleans, LA
- Favorites Promo & Apparel
Marketing / PR
Account Manager/Graphic DesignerFull-Time
Kenner, LA
.png&w=3840&q=90)
And Co Consulting, Inc.Telecommunications
Sales RepresentativeFull-Time
Digital Media, Software, and IT
WordPress DeveloperContract
- Housing Authority of New Orleans
Construction / Skilled Trades
Director of MaintenanceFull-Time
New Orleans, LA
.png&w=3840&q=90)
Communities In Schools of the Gulf South, Inc.Nonprofit / Museums
Office Manager / Executive AssistantFull-Time
New Orleans, LA
- Housing Authority of New Orleans
Real Estate
Senior Asset ManagerFull-Time
New Orleans, LA
.png&w=3840&q=90)
TPN.health (Trusted Provider Network)Medical / Health
Director of Partnership MarketingFull-Time
- New Direction New Orleans
Government and Military
Director of Office of Homeland Security and Emergency PreparednessFull-Time
New Orleans, LA
Job Description
A Help Desk Specialist serves as the initial point of contact for users experiencing technical issues. They are responsible for providing timely and effective Tier 1 and sometimes Tier 2 technical support, troubleshooting problems, and escalating complex issues to higher-level IT teams.
Core Responsibilities and Duties
- First-Line Support: Act as the primary contact for all IT-related inquiries and issues reported via phone, email, chat, or an internal ticketing system.
- Issue Resolution: Diagnose, analyze, and resolve basic to moderate hardware, software, and network problems, such as password resets, software installation, email configuration, and connectivity issues.
- Ticket Management: Log, prioritize, document, and track all incoming support requests using an IT Service Management (ITSM) platform, ensuring accurate and detailed record-keeping.
- Escalation: Route complex or persistent issues to appropriate Tier 2/Tier 3 support teams (e.g., system administrators, network engineers, development teams) when necessary, while maintaining communication with the end-user.
- Documentation and Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles, user guides, and procedural documentation to improve team efficiency and user self-service.
- Customer Service: Maintain a high level of professionalism and customer satisfaction, guiding users through troubleshooting steps with patience and clarity.
- Proactive Monitoring: Monitor system performance and common user issues to identify trends and potential systemic problems, reporting findings to management.
Benefits
Standard employment benefits
- Health insurance: This is a standard benefit, often including medical, dental, and vision coverage.
- Retirement plan: Many employers offer a 401(k) plan, and some may provide a company match.
- Paid time off: This includes paid holidays and paid time off (PTO) for vacation and sick days.
- Flexibility: Many help desk roles offer flexibility in scheduling, and some positions may be remote, which can save time and money on commuting.
Career-focused benefits
- Skill development: These roles help you develop and hone essential skills like problem-solving, customer service, and technical troubleshooting.
- Career advancement: A help desk position is often seen as an entry point into the IT field, providing a solid foundation for career growth into more advanced roles.
- Industry experience: You gain experience working in various company environments, as every industry needs IT support.
- Networking: You can gain insight into company operations and build relationships across different departments.
About Dow
Tangipahoa ParishCompany Profile
Dow is a company that provides materials science products and solutions for packaging, infrastructure, mobility, and consumer applications markets. It operates through three segments: Packaging & Specialty Plastics, Industrial Intermediates & Infrastructure, and Performance Materials & Coatings. The Packaging & Specialty Plastics segment offers polyolefin products and solutions for recyclability and enhanced plastics circularity, and sustainability. The Industrial Intermediates & Infrastructure segment produces and markets ethylene oxide and propylene oxide derivatives for appliances, coatings, and electronics markets, as well as surfactants for cleaning and sanitization, infrastructure, and oil and gas applications. The Performance Materials & Coatings segment provides coatings, performance monomers, silicones, and specialty materials to the consumer, infrastructure, and mobility end-markets.