IT technician job description

An IT technician is responsible for the installation, maintenance, and troubleshooting of an organization's computer systems and networks. They serve as a primary point of contact for technical support, ensuring that technology runs smoothly and securely for all users. 

Core Responsibilities and Duties

• Hardware and Software Management: Install, configure, and upgrade computer hardware (desktops, laptops, printers, scanners, mobile devices) and software applications.
• Technical Support (Help Desk): Provide first-line technical support to internal staff (and sometimes external clients) via phone, email, remote access, or in-person visits to diagnose and resolve issues.
• Troubleshooting: Identify, diagnose, and resolve hardware, software, and network problems efficiently to minimize downtime.
• Network Maintenance: Assist with the setup, monitoring, and basic troubleshooting of network connectivity, including LAN/WAN, Wi-Fi, routers, and switches.
• Security and Data Management: Install and update antivirus and security software, manage user accounts and permissions (e.g., in Active Directory or Microsoft 365), and perform regular data backups and disaster recovery operations.
• Documentation and Inventory: Maintain accurate records of IT equipment inventory, repairs, and procedures, and create user guides and technical documentation.
• User Training: Provide guidance and orientation to users on how to operate new equipment or software effectively and safely. 

Key Skills and Qualifications

• Technical Knowledge: Proficiency with various operating systems (Windows, macOS, Linux), Microsoft Office Suite, and basic networking principles (TCP/IP, DNS, DHCP).
• Problem-Solving: Excellent diagnostic and problem-solving abilities to find the root cause of issues and implement effective solutions.
• Communication: Strong verbal and written communication skills to explain technical concepts to non-technical users in a clear and patient manner.
• Customer Service: A customer-oriented attitude and strong interpersonal skills are essential for interacting with diverse colleagues and clients.
• Organizational Skills: The ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment. 

• Health and Wellness:
• • Medical, dental, and vision insurance
  • Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
  • Life insurance and accidental death and dismemberment (AD&D) insurance
  • Short-term and long-term disability insurance
• Financial and Retirement:
• • 401(k) retirement plan with employee matching contributions
  • Equity options may be offered at some companies
  • Performance bonuses
• Paid Time Off:
• • Paid vacation and sick leave
  • Paid holidays
  • Flexible Time Off (FTO) policies
  • Paid parental leave
• Professional Development:
• • Tuition assistance or reimbursement
  • Professional society memberships
  • Paid training
• Other Perks:
• • Employee assistance programs
  • Company-sponsored events and social activities
  • Relocation assistance