Position Overview:
The Live Chat Representative will handle real-time customer inquiries via chat, email, and online messaging tools. You’ll assist customers with orders, troubleshoot issues, and provide helpful, friendly, and professional service. This is a remote position that requires strong communication skills, attention to detail, and a passion for customer satisfaction.

Key Responsibilities:

• Respond promptly and professionally to incoming live chat messages, emails, and inquiries
• Assist customers with order information, menu questions, and location details
• Resolve basic issues or complaints and escalate complex cases to the appropriate manager
• Maintain accurate records of interactions and feedback
• Collaborate with the operations team to ensure customer satisfaction
• Provide general information about promotions, hiring updates, and brand offerings
• Ensure all communications reflect the Wingstop brand’s friendly and professional tone

Qualifications:

• Previous experience in customer service, call center, or live chat support preferred
• Excellent written communication and typing skills
• Strong problem-solving and multitasking abilities
• Proficiency with chat platforms, CRM systems, or messaging tools
• Ability to stay calm and professional in fast-paced situations
• Reliable internet connection and a quiet workspace

Preferred Skills:

• Experience in the restaurant, retail, or hospitality industry
• Familiarity with Wingstop products and customer service standards
• Bilingual communication (English/Spanish) is a plus