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Job Description
Join our team as a Support Specialist and become a pivotal part of our company’s success by delivering outstanding customer service. In this role, you’ll advise businesses on optimizing their recruitment process, respond to customer inquiries, troubleshoot issues, and review job descriptions to maximize their success.
You’ll be directly impacting our bottom line by supporting trial customers and helping them adopt our software, turning them into long-term users and advocates.
This role is ideal for tech-savvy, self-motivated individuals with a passion for helping customers and a desire to grow with a fast-paced tech startup. If you’re committed to excellent communication and eager to make a significant impact, we want to hear from you.
Responsibilities
- Advise customers on optimizing recruitment processes
- Respond to customer inquiries with timely, friendly advice
- Support users in troubleshooting issues
- Review job descriptions for effectiveness on job boards
- Work closely with other teams to continuously improve customer experience
Requirements and skills
- Tech-savvy with comfort in using modern productivity tools
- Excellent communication skills, with the ability to guide users patiently
- Self-motivated with a drive for career growth in a tech startup
- Availability to work specified hours, including rotating weekends and holidays
- A college or university degree
- 1-3 years of professional or internship experience
- A positive attitude and eagerness to help customers
- Bonus for experience in customer support, technical education, account management, or writing
About Valveco
Jefferson ParishCompany ProfileYou may know Valveco for our unrivalled accessibility, stock program and lightning–fast delivery. Valveco’s staff believes in close co-operation with you from the initial contact until after the delivery.
Our customers are international operating ship owners, superyachts, shipyards, offshore companies, ship chandlers, local and foreign piping & construction, maritime and trading companies.
While Valveco’s Dutch headquarters provides the central sales and stock, our extensive logistics network includes branches in Portugal, Spain, Poland and the United States. If desired, our technical service team can perform inspection, testing and repair on-site.
Valveco also has an in-house workshop which repairs, overhauls, modifies and tests valves according to our customers’ requirements in the presence of all classification societies. This assures high quality and increases the life span of your valve, reduces the investment and shortens the delivery time.
We are an energetic company where quality is not only a condition, but also our highest goal. We achieve this goal by investing in people and technology, through international expansion and by broadening our activities.
Experience our first-class quality!
