About Immense Networks:

At Immense Networks, we believe technology should empower people — not frustrate them. As a trusted IT solutions provider, we deliver managed services, cloud support, and cybersecurity solutions that help businesses work smarter, faster, and more securely. Our team thrives on innovation, collaboration, and creating meaningful experiences for our clients.

We’re looking for a Customer Service Representative who shares our passion for delivering exceptional service and ensuring every client interaction reflects the Immense Networks standard of excellence.

Position Overview:

As a Customer Service Representative, you will serve as the first point of contact for client inquiries, providing prompt, accurate, and professional assistance. You’ll collaborate with internal teams to ensure clients receive timely resolutions and a seamless service experience. This position requires strong communication skills, attention to detail, and a genuine desire to help others succeed.

Key Responsibilities:

• Serve as the primary contact for clients via phone, email, or live chat.
• Handle inquiries, requests, and technical support tickets efficiently and courteously.
• Coordinate with IT and service delivery teams to ensure client issues are resolved promptly.
• Maintain accurate records of client interactions using our internal CRM and ticketing system.
• Follow up with clients to confirm resolution and satisfaction.
• Assist in updating client profiles, service data, and account information.
• Identify recurring issues or feedback trends and report them to management.
• Maintain a high level of product and service knowledge to better assist clients.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 1–3 years of experience in customer service, client support, or help desk roles (IT experience a plus).
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft 365, CRM systems, and ticketing software.
• Ability to work independently in a fast-paced, hybrid/remote environment.
• A positive attitude and commitment to delivering an exceptional client experience.

Benefits:

• Competitive pay and performance-based incentives.
• Hybrid or remote work flexibility.
• Paid training and career development opportunities.
• Health, dental, and vision insurance.
• Paid time off and company holidays.
• Collaborative and innovative team culture.