The Customer Service Representative is a vital member of the consumer services team, responsible for delivering exceptional support and assistance to customers. This role involves addressing inquiries, resolving issues, and providing information about products and services in a professional and courteous manner. The ideal candidate will possess strong communication skills, a customer-centric approach, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities:

1. Customer Support:
- Respond promptly and accurately to customer inquiries via various communication channels, including phone, email, and chat.
- Provide detailed information regarding products, services, and policies to enhance customer understanding and satisfaction.

2. Issue Resolution:
   - Identify, investigate, and resolve customer issues efficiently while ensuring a positive experience.
   - Escalate complex issues to appropriate departments when necessary, maintaining clear communication with customers throughout the process.
3. Documentation and Reporting:
   - Maintain accurate records of customer interactions and transactions in the customer management system.
   - Generate reports on customer feedback and service trends to assist with continuous improvement efforts.
4. Collaboration:
   - Work closely with team members and other departments to ensure a seamless customer experience.
   - Participate in team meetings and training sessions to enhance skills and contribute to team objectives.
5. Customer Advocacy:
   - Act as a liaison between customers and the organization, advocating for customer needs and preferences.
   - Gather customer feedback and suggestions to support product and service enhancements.

Qualifications:

- High school diploma or equivalent; additional education or training in customer service is a plus.
- Previous experience in a customer service role, demonstrating proficiency in communication and problem-solving.
- Strong interpersonal skills with a commitment to providing exceptional customer care.
- Ability to remain calm and professional in challenging situations.
- Proficient in using customer service software and basic computer applications.

Work Environment:
This position may require flexibility in working hours to accommodate customer needs. The Customer Service Representative will work in a collaborative office environment, with opportunities for remote work as determined by organizational policy.

Company equity program

Medical, dental, life and vision insurance

Unlimited paid time off

Paid family leave

Short-term disability