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Support Specialist (IT & Chat)
Immense Networks
Posted 11/10/25
$26-$39/hour
10226 Jefferson Hwy #100, Baton Rouge, LA 70809
Job Description
About Us
At Immense Networks, we believe technology should make life easier; not harder. As a leading managed IT and technology solutions provider, we help businesses streamline operations, enhance cybersecurity, and optimize performance through innovative IT systems and responsive support. Our team thrives on collaboration, integrity, and a shared passion for solving complex challenges with smart, practical solutions.
We are seeking a skilled and customer-focused Support Specialist (IT & Chat) to join our growing support team. This hybrid role combines technical support and real-time chat assistance, ensuring clients receive timely help and a seamless support experience. You will work closely with internal teams to troubleshoot IT issues, guide clients through technical questions, and maintain accurate service records.
Key Responsibilities
- Provide technical assistance to clients via live chat, email, and phone.
- Diagnose and resolve hardware, software, and network-related issues.
- Escalate complex technical problems to senior IT staff when necessary.
- Manage, track, and document all support interactions in the company’s ticketing system.
- Maintain up-to-date knowledge of Immense Networks’ products, services, and IT best practices.
- Collaborate with internal teams to improve support efficiency and client satisfaction.
- Assist in onboarding new clients by providing setup and configuration support.
- Ensure all support requests are handled promptly and professionally.
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 1–3 years of experience in IT support, helpdesk, or a similar technical role.
- Strong knowledge of Windows and macOS environments.
- Experience with remote desktop tools, Microsoft 365, and ticketing systems.
- Excellent written and verbal communication skills.
- Ability to multitask and manage time effectively in a hybrid work setting.
- Strong problem-solving and customer service skills.
Benefits
- Competitive salary and performance-based incentives.
- Hybrid work flexibility (in-office and remote).
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Professional development and certification support.
- Collaborative and supportive team environment.
Skills
- Communication
About Immense Networks
St. Bernard ParishCompany ProfileImmense Networks was founded in 2005 by two childhood friends who shared a passion for technology and problem-solving. The success of their first “start-up,” a computer club in 7th grade, fueled their interest to learn more and do more in the technology field. They honed their IT skills by setting up game networks and investigated behind-the-scenes elements of big IT companies. After both earned their degrees from Louisiana State University, they combined their years of practical and academic knowledge to launch Immense Networks.