Position Overview

The primary responsibility of the Impact Manager is to directly manage 8-12 school-based AmeriCorps members, particularly in their work to improve student performance through targeted interventions, including ELA and math. The Impact Manager (IM) plays a critical role in implementing City Year New Orleans’ school-based service model and will report to the Managing Director of Impact. The IM is school-based and serves as the primary liaison between City Year and their school site and will work with school staff to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver high-quality interventions and support culture and climate initiatives. The IM will also work with school staff and AmeriCorps members to implement after-school programming.

This full-time position requires 40 hours per week. Daily work hours will vary throughout the week and may include mornings as early as 6:45am and evenings as late as 5:45pm.

Start Date: This is an immediate vacancy and we are hoping to have someone start in November or December.

Job Description

What You’ll Do

AmeriCorps Member Management

• Manage and motivate AmeriCorps members to ensure high engagement, retention, and impact
• Ensure the professional accountability of all team members, including the Service Leader, through ongoing one-on-one check-ins and formal performance reviews
• Ensure timely and accurate completion of essential HR documentation, including performance issues, timesheets, and incident reports. Mitigate risk to the organization and individuals by promptly escalating any concerns to supervisors following site policy for resolution.
• Use data tools to track intervention delivery, monitor student outcomes, and assess progress towards impact goals

AmeriCorps Member Development

• Actively support AmeriCorps members with consistent observation and coaching on their instructional practice, including regularly reviewing student impact data
• Design, coordinate, and deliver professional development trainings for New Orleans AmeriCorps members during Learning and Development Days

Program Development

• Lead or support site-wide initiatives, service days and site events
• Participate in AmeriCorps member interviewing

After-School Program

• Coordinate high-quality, effective, safe, and well-organized after-school programming in partnership with the school leadership team

School Partner Management and School House Support

• Build strong and sustainable partnerships with all school-based stakeholders, including administrators, content specialists, and teachers
• Partner with the school’s RTI coordinator and our City Year New Orleans Impact Team to identify students in need of intervention and regularly review progress monitoring data to determine if corps member interventions are effective and what adjustments are needed
• Ensure that the program model, including both requirements and prohibited activities, is understood and implemented at your placement school

What You’ll Bring

• Passion for coaching 17-25 year olds through a challenging work experience
• Ability to work effectively in fast-paced and dynamic environments
• Demonstrated grit and tenacity during challenging times
• Commitment to self-directed and continuous learning
• Time management, organization and the ability to multitask
• Growth mindset
• Flexibility and patience
• Ability to communicate effectively to a variety of stakeholders
• Experience working effectively in a team-oriented and collaborative workplace
• Demonstrated ability to work effectively with individuals from a wide range of backgrounds and perspectives, and a commitment to fostering a respectful and inclusive workplace
• A commitment to radical accountability, taking ownership of tasks and ensuring completion, with a proactive approach to following up and elevating issues until resolution is achieved

How You’ll Grow:

City Year values diverse skill sets and encourages staff members to seek continuous growth.  A successful Impact Manager will bring experience and continue to develop themselves in the following competencies:

• Relationship Development: Ability to develop and manage complex relationships with schools and community partners. Willingness to engage in tough conversations and to hold people accountable towards their performance goals
• Talent Development: Experience leading diverse teams towards a common goal. Passion for coaching young people between the ages of 17-25
• Executes to Results: Ability to problem solve, troubleshoot, and show creativity when faced with perceived barriers
• Communication: Ability to translate mission and vision from organizational level to AmeriCorps members. Ability to communicate effectively, efficiently, and with transparency to the right people at the right time to ensure success of our AmeriCorps members in service

Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

Employment at City Year is at-will. 

City Year does not sponsor work authorization visas.