Softtek is a global IT services and business-process-solutions provider, recognised for helping organisations leverage technology, streamline operations and deliver outstanding customer experiences. At Softtek, we believe in building an environment that supports flexibility, work-life balance and continuous growth.

Position Overview

We are seeking a dedicated Remote Data Entry / Customer Service Representative to join our team. In this fully remote role, you’ll be responsible for accurate data entry, processing customer requests and providing exceptional support across multiple channels. You will help to maintain data integrity and ensure our customers enjoy a positive experience with our services.

Key Responsibilities

• Respond to customer inquiries via phone, email or chat promptly and professionally, ensuring a high level of satisfaction.
• Accurately enter, update and manage customer information, orders and transactional data in company databases.
• Investigate customer issues, troubleshoot problems and provide effective solutions to ensure resolution and satisfaction.
• Manage and process customer orders, track status, provide updates and coordinate as needed.
• Maintain accurate records of customer interactions, feedback and data entries; generate reports as required.
• Stay informed about Softtek’s products/services to assist customers with relevant and accurate information.
• Provide general administrative support such as scheduling, data organisation and assisting other departments.
• Uphold high standards of data accuracy, customer service quality and compliance with internal procedures.

Qualifications

• 1-2 years of experience in customer service, data entry or a similar role.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace (Docs, Sheets); experience with CRM systems is a plus.
• Excellent verbal and written communication skills; ability to interact clearly and professionally with customers.
• Strong attention to detail and precision in data entry and management.
• Good problem-solving skills and the ability to handle customer concerns with efficiency.
• Solid organisational and time-management skills with the ability to multitask in a remote work environment.
• Self-starter mentality, able to work independently with minimal supervision.
• Comfortable using software tools for customer service, communication and data processing.

Compensation

• Hourly Rate: $19 – $30 per hour, depending on experience and qualifications.
• Overtime: Available based on business needs.

Benefits – “Live the Softtek Life”

Softtek offers a competitive benefits package designed for you and your family’s well-being. According to the company website: Softtek+1
Life Balance & Unique Culture:

• Wellness Club with experiences, activities around nutrition, physical activity, mindfulness and integration. Softtek+1
• Vibrant and inclusive culture with virtual/f2f “Get-togethers”, family participation in events, volunteering and sports-challenges. Softtek

Why Join Softtek?

Joining Softtek means becoming part of a global, innovative team focused on growth, inclusion and personal development. You will work in a remote-first environment that supports your flexibility while offering meaningful opportunities for professional advancement. At Softtek, we value collaboration, innovation and the pursuit of excellence.

Equal Opportunity Employer

Softtek is an Equal Opportunity Employer. We are committed to creating a diverse, inclusive workplace where all qualified applicants are encouraged to apply, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

Your Benefits:

• Health Plan: Multiple plan options within a national PPO network; Softtek pays 100% of base plan cost for employee only.
• Dental Plan: Multiple options within national PPO; Softtek pays 100% of base cost for employee only.
• Vision Plan: Covers office visits, exams, frames and contacts; Softtek pays 100% of cost for employee only.
• Life & Disability Insurance: Company-provided life insurance, short and long-term disability; employees may purchase additional coverage for spouse/dependents.
• Employee Assistance Program (EAP): At no cost to employees and their immediate family, covering personal/work-related stress, family matters, legal issues, crisis counselling and more.
• Additional Voluntary/Optional Benefits: Group accident insurance, hospital indemnity, auto/home insurance discount programs (for existing clients) etc.
• Professional Development: Access to over 6,000 trainings, certifications on latest technologies & methodologies via Softtek University; career plans tailored to skills and passions.