As a Live Chat Agent at Trendsic, you will play a crucial role in providing exceptional customer service through real-time online communication. You will be the first point of contact for customers seeking assistance, guidance, or information about our products and services.

Responsibilities:

• Engage with customers via live chat to provide support and resolve inquiries promptly.
• Assist customers in navigating the website, placing orders, and troubleshooting technical issues.
• Maintain a positive and professional attitude while addressing customer concerns and ensuring satisfaction.
• Collaborate with other team members to escalate complex issues and follow up on resolutions.
• Document customer interactions and feedback to improve service quality and efficiency.

Requirements:

• Excellent written communication skills with a strong command of the English language.
• Proven experience in customer service or a related role, preferably in a digital environment.
• Ability to multitask, prioritize, and work efficiently in a fast-paced setting.
• Familiarity with live chat platforms, CRM software, and basic technical troubleshooting.
• A positive attitude, empathy, and a passion for helping others.

Qualifications:

• High school diploma or equivalent; additional education or certification is a plus.
• Previous experience in online customer support or chat-based roles.
• Basic knowledge of e-commerce processes and customer relationship management.

• Competitive salary and performance-based incentives.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment with a diverse team.
• Employee discounts on Trendsic products and services.