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TrendsicDigital Media, Software, and IT
Service Desk ConsultantFull-Time
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Job Description
As a Service Desk Consultant at Trendsic, you will play a crucial role in providing exceptional technical support and assistance to our clients. You will be the first point of contact for addressing IT-related issues and ensuring smooth operations for our customers.
Responsibilities:
- Respond to and resolve customer inquiries and technical issues in a timely manner
- Provide technical support for hardware, software, and network systems
- Troubleshoot and diagnose technical problems to find effective solutions
- Document and track all support tickets and resolutions
- Collaborate with internal teams to escalate and resolve complex issues
Requirements:
- Proven experience in a customer service or technical support role
- Strong knowledge of IT systems, networks, and troubleshooting techniques
- Excellent communication and problem-solving skills
- Ability to work well under pressure and prioritize tasks effectively
- Certifications in ITIL or related fields are a plus
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in a similar role
- Proficiency in Microsoft Office and help desk software
- Strong attention to detail and organizational skills
Benefits
- Competitive salary and benefits package
- Opportunities for professional development and growth
- Collaborative and inclusive work environment
- Chance to work with cutting-edge technology and innovative solutions
About Trendsic
Orleans ParishCompany ProfileTrendsic Corporation's software team members have been consulting, designing, programming, developing, and maintaining successful custom software solutions for over 15 years. We have set ourselves apart from other software engineering and development firms by our extensive technological knowledge, strong business relationships, and thorough and timely support solutions
Website
trendsic.com/Social Media
