About the Role: Join our team at Harvey Honoré & Co in the Construction industry as a Service Desk Consultant. In this role, you will play a crucial part in providing exceptional customer service and technical support to our clients, ensuring smooth operations and efficient problem resolution.

Responsibilities:

• Respond to customer inquiries and provide technical assistance via phone, email, or in-person
• Troubleshoot and resolve hardware and software issues
• Document and track all customer interactions and resolutions
• Collaborate with internal teams to escalate and resolve complex technical problems
• Contribute to the development of knowledge base articles and training materials

Requirements:

• Proven experience in a customer service or technical support role
• Strong communication skills and ability to explain technical concepts clearly
• Proficiency in Microsoft Office Suite and help desk software
• Ability to work independently and prioritize tasks effectively
• Certification in ITIL or relevant field is a plus

Qualifications:

• Bachelor's degree in Information Technology or related field
• 2+ years of experience in a service desk or technical support role
• Excellent problem-solving skills and attention to detail
• Ability to work under pressure and handle challenging situations professionally

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Dynamic and collaborative work environment
• Employee discounts on company products and services