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BernhardEnergy and Utilities
Live Chat Support SpecialistPart-Time
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Job Description
We are seeking a talented Live Chat Support Specialist to join our dynamic team in the Oil & Energy industry. As a key member of our customer support team, you will be responsible for providing exceptional live chat support to our clients, ensuring their inquiries are addressed promptly and professionally.
Responsibilities:
- Respond to customer inquiries via live chat in a timely and accurate manner
- Provide technical support and troubleshooting assistance
- Escalate complex issues to the appropriate team members
- Maintain detailed records of customer interactions
- Identify opportunities for process improvement
Requirements:
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Previous experience in customer support or a related field
- Familiarity with live chat software and CRM systems
Qualifications:
- Bachelor's degree in a relevant field
- 2+ years of experience in customer support
- Proficiency in Microsoft Office Suite
- Ability to work flexible hours, including weekends and holidays.
Benefits
Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and inclusive work environment
- Chance to make a meaningful impact in the Oil & Energy industry
Skills
- .NET Remoting
About Bernhard
Orleans ParishCompany ProfileBernhard is a privately-owned, Louisiana-based infrastructure and energy services firm with a history dating back to 1919. Headquartered in Metairie, it offers a wide range of services, including development, financing, design, construction, and operations, focusing on "Energy-as-a-Service" solutions for markets like healthcare, higher education, and commercial. The company consists of several entities, such as Bernhard Energy, Bernhard MCC, E.P. Breaux, and Bernhard TME, and has a national presence with over 2,200 employees.
Company overview
- Founded: 1919 in Baton Rouge, Louisiana, as a plumbing and sheet metal company.
- Headquarters: Metairie, Louisiana.
- Services: Offers a comprehensive suite of services for energy and infrastructure projects, including:
- Energy-as-a-Service solutions
- Engineering, mechanical, and electrical contracting
- Design-Build services
- Construction and fabrication
- Asset and facility management
