Job Title: The Inner Pup Community Relations Lead

Status: PT 3 month trial on a 1099 leading into full time salaried position.

Compensation:  $25/hour, 30 hours/week

Location: New Orleans, LA  Combination of remote, field, and on site work. TIP’s home base office is located in the Bywater.

About Us

The Inner Pup is a 501c3 non-profit. Our mission is to advance equitable access to pet health, behavior, and resources through community-driven programs. We do this through grassroots driven principles with a focus on community based care. This position is more than just a job - it’s an opportunity to join a small but effective team full of passionate people who love helping pets AND people. 

As a small, tight-knit team making a big impact, we value team members who are flexible, compassionate, collaborative, and share our mission - to ensure that pets in New Orleans can stay with their owners, and that circumstantial issues, like finances, illnesses, housing, or otherwise, don't lead to an owner having to give up their beloved pet. 

Like human social services, TIP strives to build a safety net that will support families in their time of need. In addition, TIP employees, volunteers, and clients serve as leaders and ambassadors in the field of animal welfare, providing information to community members not only to help their own pets, but to help save the thousands of pets in the Greater New Orleans area that die in shelters each year. By keeping pets in homes, increasing awareness of the issues driving the pet overpopulation crisis, and finding community based solutions, TIP achieves better outcomes for pets and people!

Your main role: Supporting overall mission and team efforts, maintaining and managing the back-end data of all programs, as well as being the first line of communication to client inquiries. This role provides ongoing help and support to TIP’s clients and is an integral part of the TIP team. Once comfortable, you’ll be managing micro-clinics. 

Key Responsibilities

• Track details, dates, and deadlines
• Provide organizational support and structure
• Assist with follow up and relationships building
• Provide additional support for events and programs
• Design presentations, how-to guides, flyers, etc.
• Lead administration for Dog Training Program, Spay/Neuter Grant Program, and micro-clinics in our office,ie. cat clinics, HW happy hour.

Responding to Client Inquiries

• Manage organization’s general inquiry inbox
• Answer phone calls, respond to messages
• Follow up with clients for additional information when needed
• Field other methods of inquiries as they come in

Managing Communications

• Connect and coordinate with partner organizations
• Organize events, coordinate volunteers
• Complete new volunteer screening calls
• Design and manage digital applications
• Respond to social media inquiries

Maintaining and Managing Data

• Track clients and pets in Salesforce
• Maintain an inventory of supplies
• Run reports and providing summaries of data to team members
• Scan medical records
• Other data entry as needed

Other Tasks as Needed

• Participate in monthly clinics, storefronts, office hours
• Organize, manage, attend community outreach events
• Lead community engagement and relationship development in the field 
• Additional duties as assigned

Must-have’s: Non-judgemental, organized, ability to multi-task and prioritize, superb written and verbal communication. Must be comfortable answering phone calls, be organized, maintain follow-up from start to end of tasks, love to work as a team, keep everyone informed, learn, take direction, and be a competent delegator. Must be patient and of the mindset of keeping pets in homes that love them, rather than intaking more dogs into shelters/rescues. Must love and be compassionate for both people and pets. Experience working with underserved, marginalized, or vulnerable populations.

Physical demands and work environment

• Ability to lift up and move up to 50lbs and stand for extended periods
• Flexibility in directing and managing various tasks
• Capability to work in a fast-paced environment with multiple priorities
• Commitment to fostering a healthy community aligned with TIP’s values
• Ability to work in close proximity and/or directly with animals (may be exposed to allergens including but not limited to pet dander, hair, and saliva)
• Ability to work in outdoor conditions in New Orleans
• Ability to travel to various locations throughout the metro New Orleans area, which may include bringing supplies
• Flexible schedule; able to accommodate nights and weekends

Required

• 2+ years experience (employment or volunteer) working with underserved, marginalized, or vulnerable populations.
• 2+ years veterinary and/or animal handling experience 
• 1+ years of non-profit experience
• Legal eligibility to work in the United States
• Reliable transportation for travel across the New Orleans Metro Area
• Proficiency in Google/Google Drive/Excel
• Non-judgemental attitude
• Ability to multi-task and prioritize
• Superb written and verbal communication
• Ability and willingness to answer phone; pick up the phone to make calls to clients
• Patient and of the mindset of keeping pets in homes that love them, rather than intaking more dogs into shelters/rescues
• Passion for the animal and human parts of animal welfare

Preferred

• 3+ years Animal Welfare Industry Experience
• Familiarity with social services
• Knowledge of public animal welfare and healthcare organizations
• Bilingual (Spanish) 
• Equity focused/trained
• Familiarity with google suite programs, donation management systems, and/or veterinary clinic management software
• Salesforce experience 
• Social Media savvy

Send resume, cover letter, and 3 recent references to lindsay@theinnerpup.org by December 1.