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Job Description
Serving Up Hospitality is a flexible, six-seminar series produced in partnership with New Orleans & Company designed to build professional and personal excellence in the hospitality industry. Each seminar will be offered twice, giving participants the freedom to attend sessions across September and October at your convenience. There's no need to commit to all five sessions consecutively - mix and match based on your interests and schedule.
And the best part? It’s completely free!
Once you’ve attended all five seminars, you’ll receive your certificate of completion to showcase the knowledge you’ve learned!
Classes take place on NOCHI’s campus at 725 Howard Ave in downtown New Orleans. These classes are available to employees of New Orleans & Company member companies.
SEMINAR TOPICS:
- Seminar 1: Elevating the Guest Experience: Professionalism and Service Recovery
- Guest experience standards, professional conduct, service recovery and problem-solving
- Seminar 2: Beyond Words: Creating Memorable Moments Through Guest Interaction
- Body language and presence, guest interaction, creating memorable moments
- Seminar 3: Serving with Intention: Fundamentals, Steps of Service, and Anticipation
- Food and beverage fundamentals, steps of service, the art of anticipation
- Seminar 4: From Colleague to Leader: Communication, Retention, and the Road to Management
- Workplace communication, employee retention strategies, road to management and workload prioritization
- Seminar 5: Tools for Success: Managing Time, Money, and Goals
- Time management, goal setting, financial literacy
- Seminar 6: Communicate with Purpose: Creating Exceptional Guest Experiences
- Communication and professionalism, guest experience across industries, problem-solving and service mindset
To learn more and register, please visit www.nochi.org/serving-up-hospitality
Questions about the program? Email HIT@nochi.org for more information.
About NOCHI
Orleans ParishCompany ProfileNew Orleans Culinary & Hospitality Institute (NOCHI) is an industry-driven, non-profit culinary school whose mission is to provide a seat at the table for all people seeking to develop their culinary passion. At NOCHI, aspiring professionals, locals, and visitors from around the world can study the techniques to great cooking and the elements that have defined New Orleans’ unique brand of hospitality for 300 years. NOCHI is committed to offering training programs for long-term career opportunities in an industry that knows no limits, as well as enthusiast courses for the at-home gourmand. NOCHI believes New Orleans’ rich culinary heritage and culture make the perfect setting for an institute where the next generations of talent and leadership will be developed.
NOCHI's 100-day certificate programs in Culinary Arts and Baking & Pastry Arts put students on the fast track to long-term success. We’ve built courses that fuse industry-developed training with an intensive but supportive learning environment to offer everything they need (and nothing they don’t)—and we believe this will translate to limitless opportunity for all of our students. Our intensive curriculum was designed in partnership with CIA Consulting of the Culinary Institute of America.
NOCHI's 90,000 square-foot facility offers students a wealth of resources, equipped with state-of-the-art equipment. The campus includes: culinary and baking & pastry teaching labs, traditional classrooms, a food science & sensory testing lab, a beverage lab for wine & spirits classes, a dining lab for pop-up dining experiences, large-scale catering & production kitchens, a computer & technology lab, rooftop terraces, and an on-site cafe.
Website
nochi.org/Social Media
