Job Title: Operations Representative

Work Location: Administration

Unit/Department: Operations

Reports to: Chief of Operations

■ Full-time

□ Part-time

□ Exempt

■ Nonexempt

Mission:

Our mission at International School of Louisiana is to provide a challenging education emphasizing language immersion, international awareness, the celebration of diversity, and community responsibility. The employee must understand and support the school mission.

Summary:

Operations Representative will be responsible for: 1) planning, organizing, and coordinating student transportation, including contract bus/van service; 2) planning, organizing, and coordinating registration for before- and after-school childcare program, including afterschool club activities, and processing monthly invoices; 3) assisting with data entry and a variety of other duties within the operations department.

Essential Duties and Responsibilities:

Student Transportation:

●                   Maintain written policies and procedures for student transportation.

●                   Implement and comply with school policy and procedures, and state and federal regulations

pertaining to student transportation.

●                   Maintain Master List of all registered bus/van riders, including proof of residency.

●                   Serve as Liaison between transportation provider(s) and families, communicating any changes to existing routes or policies.

●                   Establish and sustain positive and effective communication and working relationships with families, transportation provider(s) and the public.

●                   Monitor phone and email communications regarding Transportation. Respond to, identify, evaluate and resolve questions, concerns, and complaints.

●                   Frequently required to respond to emergency situations, determine response requirements, assess relative priorities, and act in accordance with established procedures.

●                   Be on scene and document transportation accidents (i.e., pictures, names) whenever possible.

●                   Work with school administrators to handle student discipline.

●                   Review and approve transportation provider invoices.

Before & After School Childcare:

●                   Maintain written policies and procedures for Childcare Program.

●                   Implement and comply with School policy and procedures pertaining to childcare program.

●                   Maintain Master List of all Registered Students and share with Campus Coordinators.

●                   Establish and sustain positive and effective communication and working relationships with childcare program staff, students, and families.

●                   Work with Campus Coordinators to handle student discipline.

●                   Prepare Registration Fee and Monthly Childcare Invoices in My School Bucks (MSB).

●                   Contact families with Past Due Balances.

Office Support:

●                   Assist Accounts Payable/Receivable with data entry.

●                   Perform other duties as assigned by supervisor.

●                   Maintain compliance with all school policies and procedures.

Qualifications, Education and Work Experience:

●                   Strong and effective communication and customer service skills.

●                   Proficient in Microsoft Office Suite, particularly Excel and other necessary software.

●                   Ability to interact professionally with staff, families and public, and establish cooperative relationships in a calm and tactful manner.

●                   Experience working in an educational environment preferred.

●                   Experience in coordination of school transportation preferred.

●                   Valid Driver’s License and personal transportation required.

●                   Bachelor’s Degree preferred.

Work Environment:

Listed below are key points regarding environmental demands and the work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

●                    Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the workday.

●                    Required to exert physical effort in handling objects up to 20 pounds;

●                    Required to be exposed to physical occupational risks.

●                    Required to be exposed to physical environment, which involves dirt, odors, noise, weather extremes or similar elements.

●                   Normal setting for this job is an office/school setting.

●                   ISL is an Equal Opportunity Employer. ADA requires ISL to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

Professional Conduct:

Employee acknowledges that he/she is required to maintain a high standard of professional conduct. Breach of said professional conduct includes but is not limited to neglect of duty, dishonesty, and engagement in acts that are contrary to ISL policy, unlawful activities, or any other conduct which is seriously prejudicial to the school system.

Evaluation:

This position will be evaluated on duties referenced in this job description, engagement in continuous, purposeful professional growth and development, and professional responsibilities.

Chain of Supervision: Chief of Operations

Supervises:  N/A

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