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Customer Support SpecialistFull-Time
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- TPN.health (Trusted Provider Network)
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Job Description
Job Summary
We are seeking a Full Time or Part Time Support Specialist to join our team in our Metairie office. Our office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. In this role, you will communicate with our customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer savvy.
Responsibilities
- Handle inbound/outbound calls and emails
- Identify the customers' needs, collect relevant information, and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships
- Document all interactions
- Attend training to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience in Administrative roles or Customer Service
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Must be able to type accurately and efficiently
- Understanding of active listening techniques
- Highly organized with the ability to prioritize projects and manage time effectively
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
About Xpress Prepaid
Jefferson ParishCompany ProfileAs a Master Partner for AT&T Prepaid and Cricket Wireless, we revolutionize wireless activations. With support from industry leaders and the advanced system offered by RT2, we ensure seamless service for our dealers and the best wireless experience for consumers.