About the job

Perform the daily, monthly and annual activities required to support the hardware & software resources of the company. Evaluate market trends and remain up to date on emerging technologies and e-commerce developments. Work with business partners, consultants and vendors to maintain integration and efficiency of multiple systems.

Responsibilities

• Ensure a high quality of data integrity by creating and enforcing IT policies, procedures and standards.

• Regularly monitor and initiate software updates

• Test to ensure updates don’t cause conflicts that affect performance or the integration between platforms

• Routinely communicate with support representatives to plan timely implementation of software updates

• Ensure that software updates are completed regularly and timely to maintain system efficiency and optimization of sales and technology resources

• Plush Appeal, LLC

• Mardi Gras Spot retail store & Website

• Third Party sales platforms

• Develop, maintain, support krewe websites

• Utilize Shopify Flow perform automated functions. A few Flow examples include:

• Create and maintain inventories in an Excel workbook

• Tag orders with the correct shipping method

• Tag orders with the correct Float Lieutenant

• Tag layaway orders and include the ability to filter these out

• Archive annual inventory records

• Maintain and support integrated applications with the krewe websites (eg: GroovePacker, Lay-Buy, Parcelify)

• Provide support and maintenance for SAP, Shopify, POS, ShippingEasy, GroovePacker and all other software the company utilizes

• Regularly monitor and initiate software updates

• Test to ensure updates don’t cause conflicts that affect performance or the integration between platforms

• Routinely communicate with support representatives to plan timely implementation of software updates

• Administer network and data security, firewalls, virus protection, and email security

• Perform and maintain data backups to ensure the safety and integrity of company data resources

• Collaborate with the eCommerce Data Manager when necessary to integrate and update company technology and ensure the integrity of the sales and marketing goals of the company

• Liaison to third party selling channels to resolve service and integration issues

• Confirm that sales, inventory and shipping records are properly integrated with new selling channels

• Collaborate with Consensus and the Bookkeeper to ensure that transactions reconcile and close properly

• Collaborate with sales and marketing staff and provide the support necessary to quickly implement and sustain new sales channel opportunities

• Contributes to the team effort by accomplishing related results as assigned

Technical Responsibilities

• App Integration and Customization:

• Integrating third-party apps and sales channels to extend Shopify's functionality

• Customizing existing apps to meet specific business needs.

• Performance Optimization

• Implementing best practices for SEO and accessibility including:

• On-Page SEO (keyword research, optimizing product pages, title tags and meta descriptions, image optimization)

• Technical SEO (site speed optimization, mobile optimization, URL structure)

• Monitoring and Analytics (Google Analytics, built-in SEO tools, periodic audits)

• Ensuring fast load times and efficient performance of the website

• API Integration: Connecting Shopify stores with other systems through APIs (e.g.: ERP systems, inventory management, shipping management, CRM)

• Debugging and Troubleshooting:

• Identifying and fixing bugs or issues on the website

• Providing technical support for ongoing maintenance

Creative Responsibilities

• Content Management: Updating website content, including products, website navigation, theme updates, and banner changes

Project Management

• Requirement Analysis and Planning: Understanding business requirements and translating them into technical specifications

• Planning and prioritizing development tasks and projects

Qualifications

Education: College degree in computer science, information systems or related field

Experience: Minimum 3 years of experience in information technology with a medium to large company or e-commerce organization

Skills and Capabilities:

• Ability to efficiently and accurately process large volumes of information within a specified period of time

• Ability to manage multiple complex tasks effectively and timely

• Ability to prioritize and manage daily workflow to meet goals and deadlines

• Highly organized with attention to detail

• Ability to interface well with all departments within the company

• Ability to work well in a team-oriented, goals-driven environment that emphasizes a friendly culture and ownership of work responsibilities

• Insight to know when other departments need to be informed of an IT development

• Strong problem-solving skills

• Attention to detail and initiative to provide policy and standards enforcement

• Advanced computer skills required, especially in SAP, Shopify, various sales channels, ShippingEasy, GroovePacker and Microsoft Office Suite

Salary Range: $45,000-$50,000