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Job Description
CANAL BARGE COMPANY, INC.
JOB DESCRIPTION
SERVICE DESK TECHNICIAN - VESSEL AND NETWORK PCs
INFORMATION SYSTEMS
I. BASIC FUNCTION
Support the setup, operation, and maintenance of company information and communication systems under the direction of the Service Desk Supervisor.
II. MAJOR RESPONSIBILITIES
A. Provide primary technical support to all CBC offices, vessels, and employees
B. Maintain operational status of all CBC hardware, software, and systems, including but not limited to:
1. Vessels PC’s and peripherals, network architecture and health, navigational software, operations software, communications systems, cell phones, and camera systems.
2. Provide on-site support of vessel’s hardware and software when necessary
3. Shoreside PC’s and peripherals, employee account setups, transfers, and exits, company cell phones, desk phones, communications systems, operations software, accounting and invoicing systems, operations systems, purchasing systems, etc.
4. Active Directory, Azure AD and O365 Admin, antivirus programs, remote management systems, endpoint management systems, MFA programs, and company VPN’s
C. Maintain Service Desk ticketing system, address tickets as assigned, and troubleshoot and resolve Service Desk issues according to SLA guidelines.
D. Maintain basic IT vendor accounts and relationships, order supplies, and maintain IT inventory
E. Provide general user training for basic company systems
F. Maintain documentation for Service Desk SOP’s
G. Maintain conduct in accordance with the Company’s Code of Conduct and Business Philosophy.
H. Perform other duties as requested by immediate supervisor and department or group manager.
III. ORGANIZATIONAL RELATIONSHIP
The Service Desk Technician is appointed by the Director of Information Systems and reports to the Service Desk Supervisor.
IV. JOB REQUIREMENTS
- 4-year degree preferred.
- Must be eligible to acquire a TWIC (Transportation Worker Identification Credential) card
- Inland marine support desirable.
- Minimum 2+ years of experience with hardware & basic office software systems used by the company.
- Good communication skills, adaptability, willingness to learn new systems.
- Be able to work in both stand-alone and team environments.
- Must be able to travel to and traverse company towboats and barges.
- The traversal of vessels includes stepping over heights of 24 inches and climbing stairs while wearing PPE.
- Must be able to lift 25-40 pounds.
- Reliable automobile transportation is required for travel to and from company vessels and offices (all business-related travel expenses are reimbursed, including mileage).
- Ability to travel overnight as required.
About Canal Barge Company
Orleans ParishCompany ProfileAt Canal Barge Company, we believe that "People make the difference"
MISSION
Form long-term, mutually profitable partnerships with our customers by providing consistently high-quality marine transportation, bulk liquid storage, and management services.
CANAL BARGE COMPANY
Canal Barge Company is a privately-owned marine transportation company headquartered in New Orleans, Louisiana. Founded in 1933, Canal Barge Company provides marine transportation, logistics, and bulk liquid storage services throughout the Inland Waterways of the United States and internationally.
CBC is one of the most diverse marine transportation companies in the company, having made cargo movements to virtually every part of the world that can be reached economically by barge. Our greatest strength is in long-haul towing along the inland waterways between the Gulf Coast and mid-America, but we trade along the entire breadth of the Inland Waterway System. Additionally, using our oceangoing deck barge fleet, we have made voyages through the Great Lakes, along the East and West Coasts, to Nigeria, Spain and throughout the Caribbean.
Dedicated to long-term partnerships and tailor-made customer service, Canal Barge enjoys relationships with several Fortune 500 chemical and oil companies, as well as refineries, construction companies, fabricators, public utilities, engineering companies, and the United States Government. Canal Barge Company is in full compliance with the American Waterways Operators' Responsible Carrier Program.
We are an Equal Opportunity Employer (EEO/AA/M/F/D/V) offering competitive wages and benefits and the opportunity for a career.
Website
canalbarge.com/Social Media
