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Job Description
Our Baristas are the heart of our coffee experience, connecting directly with our customers every day. More than just making great coffee, they create a warm, welcoming environment where guests feel at home. Whether it’s crafting the perfect latte, recommending a favorite pastry, or simply sharing a friendly smile, our Baristas bring our brand to life. They work together as a team to ensure every customer enjoys the exceptional quality and service that defines us.
What You’ll Do
- Greet every customer with a warm welcome and deliver outstanding service using our 5 Steps of Customer Service.
- Show up on time, ready to bring positive energy to the team.
- Follow recipes and standards for drinks, cleanliness, workflow, and overall customer experience.
- Operate all brewing equipment properly to craft high-quality coffee and tea.
- Take and process orders efficiently, ensuring accuracy and speed.
- Adapt to different barista roles—floater, register, bar, and more.
- Keep the café looking great by maintaining a clean and organized space, including the service bar, dining area, bathrooms, and storage.
- Complete deep-cleaning tasks as outlined by management.
- Restock items as needed to keep things running smoothly.
- Report any maintenance issues to the leadership team promptly.
- Handle customer concerns professionally, following training guidelines to ensure every guest leaves happy.
If you’re passionate about coffee, love connecting with people, and thrive in a fast-paced team environment, we’d love to have you join us!
Requirements
- Previous customer service experience preferred but not required
- Able to lift up to 50 pounds
- Able to stand for prolonged periods of time frequently
About French Truck Coffee
Orleans ParishCompany ProfileWe are a renowned local coffee roastery with 13 retail locations across New Orleans, Memphis, and Baton Rouge. Our passion for quality coffee and exceptional service has cultivated a loyal customer base and a dynamic team of coffee enthusiasts. We are looking for an experienced Director of Human Resources to join our team and help us continue to grow and thrive.