Minimum Starting Salary - $15.43/hour (Non-Exempt / Hourly)

Primary Duties

·         Provide friendly and helpful service to library patrons.

·         Assist patrons at service desk and over telephone by performing circulation duties. (For example: checking out and renewing materials; placing holds; collecting fees and fines; registering borrowers; explaining policies and procedures and granting exceptions when necessary.)

·         Perform other procedures related to circulation of materials. (For example: checking in materials; processing holds; processing overdue and other notices; emptying materials return bins; maintaining inventories, statistics. May assist with processing lost/damaged materials.)

·         Provide reference and research assistance to patrons, assist patrons in finding materials and using electronic resources.

·         Answer telephone in a timely, friendly and professional manner, take messages, route telephone calls to appropriate destinations.

·         Plan and coordinate programs and exhibits to create interest in and enjoyment of the library as directed by supervisor.

·         Represent the library at various promotional events and activities as directed by supervisor.

·         Create flyers and other publicity materials to advertise upcoming programs and services.

·         Deal with behavioral issues that may disrupt normal use or operation of the library. Assist with maintenance of building security. For example: enforcing library policies for patron behavior; participating in disaster and emergency procedures; completing incident reports and calling police or other official assistance, when necessary.

·         Prepare materials for shelving or filing. Inspect, clean as necessary, and sort materials.

·         Search stacks and other areas for claimed returned, traced, lost, missing, or other items.

·         May make closing and other necessary announcements.

·         Attend training courses and undertake special training activities as directed.

·         Perform work of library page, as needed or assigned. May direct routine tasks of library page.

·         May perform similar work in other departments or branches.

·         Work cooperatively and in professional harmony with staff members, administrators, and the community.

·         Follow all library policies and procedures.

·         Perform other duties and assignments as required.

 Education, Experience, and Training

·        Must be at least 18 years old and have a state approved or accredited high school diploma, General Equivalency Diploma (GED) or High School Equivalency Diploma.

 Knowledge, Skills, and Abilities

·         Ability to provide courteous public service and to present clear explanations of established policies and procedures. Ability to think and act appropriately under pressure.

·         Ability to learn and effectively use the library’s automation system to check materials out to patrons, check returned materials back in, register new patrons, place holds, etc.

·         Ability to use computers and assist patrons in using library computers.

·         Familiarity with Microsoft Office Suite or other open-source office programs, the Cloud, social media, tablets, e-readers and smartphone devices.

·         Ability to find and download applications from multiple app stores on multiple devices.

·         Ability to create flyers, documents, spreadsheets and assist others in the use of the Microsoft Office suite and the Internet.

·         Ability and willingness to learn and use new software.

·         Strong communication and interaction skills and the ability to relate to people of all ages.

·         Ability to provide research assistance.

·         Willingness and ability to assist in planning and organizing library programs and activities.    

·         Exhibit flexibility and possess a high degree of patience and tolerance.

·         Ability to follow multi-step written and/or verbal instructions and to perform routine procedures involving several steps. Ability to exercise valid judgment in evaluating situations and making decisions. Ability to work with limited direct supervision.

·         Ability to accurately and efficiently sort and shelve materials in alpha-numeric order.

·         Ability to establish and maintain effective working relationships with library staff members and the public.

·         Ability to work in a team setting. Willingness to assist and support coworkers, contribute ideas, and maintain flexibility.

·         Ability to adapt to a rapidly changing environment.

·         Capacity to be easily understood on telephone. Demonstrated knowledge of proper telephone etiquette; ability to use phone systems; ability to take messages and route them to the appropriate staff member or department.

·         Willingness and ability to understand and support the fundamental principles of library services, such as: open access to library materials in any format for people of all ages; the library’s obligation to provide materials representing as many points of view as possible; and a patron’s absolute right to privacy in dealings with the library and with respect to records maintained by library.

Hours and Working Conditions:

·         Regular work schedule is generally 20 hours per week and will be no more than 27 hours per week.  It may include some weekend and evening hours.

·         Ability to lift and move items and materials up to 40 pounds in weight; push or pull carts loaded with materials weighing more than 150 pounds.

·         Must be able to place books and other materials in proper alpha-numeric order on shelves at various heights, ranging from floor level up to 84” high. May need to use step stool.

·         Must be able to perform job in areas where seating cannot be provided.

·         Must be able to work in book stack areas where there is exposure to dust, newsprint, etc.

St Charles Parish Library is an Equal Opportunity Employer