Our Baristas are the heart of our coffee experience, connecting directly with our customers every day. More than just making great coffee, they create a warm, welcoming environment where guests feel at home. Whether it’s crafting the perfect latte, recommending a favorite pastry, or simply sharing a friendly smile, our Baristas bring our brand to life. They work together as a team to ensure every customer enjoys the exceptional quality and service that defines us.

What You’ll Do

• Greet every customer with a warm welcome and deliver outstanding service using our 5 Steps of Customer Service.
• Show up on time, ready to bring positive energy to the team.
• Follow recipes and standards for drinks, cleanliness, workflow, and overall customer experience.
• Operate all brewing equipment properly to craft high-quality coffee and tea.
• Take and process orders efficiently, ensuring accuracy and speed.
• Adapt to different barista roles—floater, register, bar, and more.
• Keep the café looking great by maintaining a clean and organized space, including the service bar, dining area, bathrooms, and storage.
• Complete deep-cleaning tasks as outlined by management.
• Restock items as needed to keep things running smoothly.
• Report any maintenance issues to the leadership team promptly.
• Handle customer concerns professionally, following training guidelines to ensure every guest leaves happy.

If you’re passionate about coffee, love connecting with people, and thrive in a fast-paced team environment, we’d love to have you join us!

Requirements

• Previous customer service experience preferred but not required
• Able to lift up to 50 pounds
• Able to stand for prolonged periods of time frequently