Lakefront Eyecare is a trusted optometry office dedicated to providing exceptional eye care and eyewear to our community. We pride ourselves on offering a welcoming, professional environment where our patients feel valued and cared for. Join our team of skilled professionals and contribute to making a difference in the lives of our patients!

Job Description:
We are seeking a friendly, organized, and reliable Medical Receptionist/Front Desk Assistant to join our team. In this role, you will be the first point of contact for our patients, providing exceptional customer service while ensuring the smooth operation of our front desk. You will be responsible for a variety of administrative tasks and assisting with the sales of eyewear.

Key Responsibilities:

• Answer incoming phone calls, addressing patient inquiries and scheduling appointments.
• Greet and check-in patients upon arrival, providing excellent customer service.
• Schedule and confirm patient appointments, ensuring accurate information and efficient scheduling.
• Verify insurance information and assist patients with understanding their benefits.
• Assist in eyewear sales, helping patients select glasses and explaining available options.
• Maintain accurate and organized patient records and appointment schedules.
• Process payments and co-pays, managing patient accounts efficiently.
• Support the optometry team with various administrative tasks as needed.

Qualifications:

• High school diploma or equivalent
• Previous experience in a medical or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Basic knowledge of insurance verification and billing is a plus.
• Ability to assist in eyewear sales and provide product knowledge.
• A friendly and professional demeanor.