Who We Are:

The New Orleans JCC is a state-of-the-art fitness center and pool, a leader in New Orleans early childhood education, a fun-filled summer day camp and so much more. It is a place for adults to take an exercise class, an art class, or a dance class. A place for children and teens to experience learning through enrichment classes, sports leagues, family activities, and summer camps. The JCC is built on Jewish values but is welcome to everyone.

The mission of the New Orleans Jewish Community Center is to promote and ensure the well-being of our Jewish community and to instill an understanding of Judaism and its heritage by providing a Center where all can enjoy, learn, experience, and share in quality activities in a Jewish environment.

The Welcome Desk Manager oversees the day-to-day operations of the welcome desks and reception areas by providing trainings and supervision to the Welcome Desk Associates.  Ensures that staff monitor access - creating an excellent member experience while providing directions and information to people both in person and those calling the center. Also responsible for promoting JCC membership and programs as well as managing related paperwork and payments.

What You'll Do:

• Manages the execution of all operations of the Welcome Desks
• Assist in analyzing operational and reporting systems and translates the insight to actionable plans for the organization
• Audits system and reviews reports understanding gaps in performance
• Assists in training staff and developing for potential career advancement
• Responsible for personnel related matters including performance management, disciplinary action, trainings, and monthly staff meetings
• Identifies opportunities and implements programs to improve guest services processes and maximize the guest experience.
• Maintain positive collaboration and communication with membership information, program offerings, schedules, staff roles, registrations and building/program policies
• Communicate with Director of Fitness on a weekly basis to insure positive outcomes
• Maintain a clean, orderly, and organized work environment at the Fitness Desk
• Be the primary point of contact for customer service in the building 
• Engage in informal conversations to form long term relationships with our members, driving retention, customer service and, referrals
• Assist promoting and selling memberships to potential new members by actively developing leads, responding to membership inquiries, booking, providing energetic and informative tours
• Complete paperwork for new members, including application and fitness orientations
• Be responsive to member feedback and complaints by notifying JCC management team and working towards timely resolution
• Serve as a liaison to the maintenance team to ensure that the facility is kept clean
• Meet JCC standards for professionalism in conduct and appearance
• Attend staff and department meetings
• Have an active role in all matters of Security involving the building and Desk Staff
• Process sales transactions and update member billing information

Perks!

• Medical, Dental, Vision & Indemnity Plans
• 401K Matching
• Life Insurance
• Free Complimentary Fitness Membership
• Vacation & Sick PTO
• 25% Employee Jcafe  Discount

What You'll Bring:

• Bachelor's degree in hospitality, Hotel Management or related field
• 5 + years of previous Front desk/Guest services management experience.
• Must be flexible regarding schedule based on business demands.
• Previous experience demonstrating strong customer service.
• Ability to communicate effectively, both orally and in writing. Ability to organize and execute work independently under deadlines; ability to work with grace and good humor under pressure. Ability to work cooperatively with other departments within the JCC.

Preferred

• Ability to multi-task and prioritize a variety of tasks with minimal direction.
• Proven teamwork skills
• Enthusiastic and energetic
• Excellent communication skills

Schedule:

Full-Time

Rotational Schedule

Hours & Days May Vary 

Let's Talk Money!

$37.5K-46.2K Depending on experience

The New Orleans Jewish Community Center is an Equal Opportunity Employer
At the New Orleans Jewish Community Center (NOJCC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital status, veteran service, genetic information, family or parental status, or any other status in accordance with applicable federal, state and local laws. The NOJCC expressly prohibits any form of unlawful employee harassment based on any of the characteristics listed here. Improper interference with the ability of NOJCC employees to perform their expected job duties is absolutely not tolerated. The NOJCC complies with applicable state and local laws governing non-discrimination in employment in every location in which NOJCC has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.