Job Overview
As an Area Supervisor at ISP Staffing LLC, you will oversee the daily operations across multiple hotel properties, ensuring staff performance, compliance with company policies, and seamless communication with property managers and the Operations Director. You will play a key role in recruitment, training, and employee management, maintaining high standards of service that align with ISP Staffing LLC’s Core Values.

Duties

Communication:

• Notify the Operations Director of any orders or issues related to accounts, managers, employees, payroll, or external competition.
• Maintain constant communication via email and phone, being available 24/7 to address any immediate needs or concerns.
• Proactively follow up with property managers and the operations team to ensure smooth operations.

Recruitment:

• Lead recruitment efforts and manage new accounts to maintain adequate staffing levels.
• Recruitment Process:
• Define Candidate Profile: Identify necessary skills and qualities based on client requirements, including language proficiency, experience, presentation, schedule availability, and other role-specific needs.
• Review and Preselect Candidates: Post job offers through official company channels and external sites, ensuring candidates are chosen based on quality standards.
• Interview and Evaluation: Conduct initial interviews to assess candidates’ language skills, experience, and suitability, explaining company policies and expectations. Arrange second interviews with hotel managers as required.
• Hiring and Onboarding: Clearly explain policies, regulations, and benefits to new hires to set clear expectations and minimize turnover.
• Training Process: Guide new employees through their primary tasks and ensure continuous follow-up during their short-, medium-, and long-term integration.

Administration:

• Oversee hotel employees to ensure adherence to uniform policies and proper entry/exit times.
• Ensure timesheets are completed daily and employees clock in/out correctly.
• Educate employees on timekeeping procedures using timesheets or work records.
• Apply corrective measures as needed, issuing verbal and written warnings to maintain order.
• Communicate ISP policies to both new and existing employees, including policies regarding uniform costs, request-off procedures, and payment claims.
• Manage procedures related to employee check distribution and uniform return for departing staff.
• Enforce workplace regulations, including attire and conduct.

Manager Liaison:

• Identify opportunities and assess the needs of managers and properties, supporting both new and regular employees.
• Notify managers of employee off calls via email and follow up promptly.
• Coordinate and schedule interviews with managers, providing detailed information on new hires.
• Follow up on employee performance, training, and corrective measures, maintaining regular communication with property managers.

Payroll Management:

• Provide hotels with timesheets for accurate hour tracking and collect them every Monday for submission to payroll by 12:00 pm.
• Create new employee records with the appropriate rates and notify payroll of training days, resignations, and uniform returns.
• Address payroll-related claims and ensure employees understand check collection procedures.

Exemplifying ISP Core Values:

• Uphold and promote ISP Staffing LLC’s Core Values in all interactions, fostering a culture of trust, respect, and excellence.
• Maintain a positive work environment that encourages teamwork, high performance, and continuous improvement.

Skills You Need:

• Proven experience in a supervisory or management role, preferably in staffing or hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• High level of organization and attention to detail.
• Problem-solving skills and adaptability to changing situations.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).