Job Details

Job Summary: The Front Desk position is a vital member of the hotel team, overseeing guest arrivals and departures and generally being an excellent ambassador of the hotel. The front desk agent must have a firm grasp on what is happening in all parts of the hotel and be able to direct guests and answer questions. The front desk agent should also be knowledgeable of local attractions and be able to assist with navigation and questions about the city. The following description is not exhaustive, and we hope to see the role expand to include additional responsibilities within the hotel.

Core Tasks and Key Responsibilities

 HOSPITALITY: Cultivate a thriving culture of authentic hospitality for all stakeholders that support our business objectives and growth

• Create a welcoming and hospitable environment for guests.
• Greet every guest at the front desk in a friendly and service oriented manner
• Stay apprised of daily hotel guest check ins and recognize and welcome as XXPs.
• Recognize, welcome, and build rapport with hotel guests.
• Demonstrate professionalism when speaking to guests and colleagues.
• Communicate with management team regarding any guest issues or concerns
• Multi-task and demonstrate athleticism when “finding the yes” for all guests within reason

OPERATIONAL DUTIES:

• Train to use hotel systems (StayNTouch, SiteMinder, Resy) to manage arrivals, processing payment as needed, and updating guest information and statuses
• Properly answer guest inquiries with regards to hours of operation and special events information, along with basic operational information, menus, and reservations.
• Act as a liaison between the guest, management, service staff, kitchen, and hotel staff, and communicate accordingly.
• Assist with In Room Dining Orders
• Work with efficiency and a sense of urgency while remaining composed. Multi-task with grace and poise.
• Arrive on time and “floor-ready” for scheduled shifts while following dress code guidelines and standards.
• Clock in and out for each scheduled shift and shift break.

If you're interested in the position and feel this job is right for you, please respond to this posting directly or reach out to our Rooms Division and Front Desk Manager, Brock Wilson, directly at brock@thecolumns.com.