Under general supervision from the Manager, Benefits & Retirement, the incumbent is responsible for administration and maintenance of the University’s retirement and insurance programs. These programs include, but are not limited to, health, life, other voluntary insurance plans, TRSL, ORP, LASERS, and voluntary supplemental retirement plans. This position has a primary focus in our retirement plan options for employees and coordinating the retirement process.

Insurance & Retirement Maintenance 
• Maintains retirement enrollments in state retirement and HCM systems. Coordinates tax status changes for Residents who elect Deferred Compensation with HR Operations. 
• Consults employees with medical premiums, COBRA, supplemental benefits, ensures deductions are entered timely, and audited for accuracy. 
• Runs and reviews reports to identify changes in employment status and corrections needed. Takes appropriate action to correct retirement plan status. 
• Coordinates regular, disability, and Deferred Retirement Option (DROP) retirement enrollments. 
• Serves as liaison with state retirement agencies. 
• Coordinates billing with Accounting Services for retirees. 
• Maintains leave plan enrollments. 
• Maintains Pelican HSA 775 enrollments. 
• Monitors reports and processes coverage cancellations for over-age dependents. 
• Participates in insurance enrollment data entry during peak processing times. 
• Maintains retirement enrollment in state retirement systems. 
• Monitors Medicare eligibility and coordinates Medicare enrollment. 
• Reviews all Qualifying Life Events, terminations, and new hires status for one-time deductions. Performs calculations for one-time deductions for all medical and retirement adjustments for accounts payable and payroll

Customer Service 
• Works with benefit vendors, state retirement system offices, the Office of Group Benefits, and LSU A&M’s Benefits Office to resolve benefit issues in a timely manner. 
• Effectively collaborates with Payroll, Accounts Receivable, and other internal departments to resolve enrollment and invoicing issues 
• Consults surviving dependents upon death of employee. 
• Consults employee on the exit process.

Troubleshooting 

• Works with benefit vendors, state retirement system offices, the Office of Group Benefits, and LSU A&M’s Benefits Office to resolve benefit issues in a timely manner. 

• Effectively collaborates with Payroll, Accounts Receivable, and other internal departments to resolve enrollment and invoicing issues.

HCM System Support/Auditing 
• Participates in system testing for software upgrades, patches and releases. 
• Works closely with IT Development Team and Support Team regarding testing new benefits, annual termination of Residents, annual enrollment, and 834 files. 
• Monitors Nightly Audit reports and ensures appropriate and timely corrective action. 
• Performs periodic data entry audits to verify accuracy and to identify any issues.