GENERAL SUMMARY:

The role of the Case Manager is to work cooperatively with youth in the Covenant House Rapid Re-housing program to develop and implement individualized case plans for a successful transition to healthy independent living. The Case Manager serves as the primary advocate and mentor for youth, ensuring that individual needs are assessed and met, and identified challenges and barriers are addressed.   In addition, the Case Manager provides housing relocation and stabilization services for eligible rapid re-housing residents.  The guidance and oversight provided by the Case Manager is in accordance with the Covenant House Mission, Principles, and Core Values.

DUTIES & RESPONSIBILITIES:

• Initiate and maintain positive, professional, and mentoring relationships with youth and staff in accordance with the Covenant House Mission, Principles, and Core Values.
• Promote a peaceful, healing environment by utilizing the principles and practices of trauma-informed care and positive youth development in all aspects of work and youth engagement, including crisis prevention, intervention, and de-escalation.
• Ensure that Covenant House New Orleans (CHNO) is a welcoming, safe, and secure “homelike” environment for youth receiving services.
• Conduct initial intake and ongoing assessments/evaluations for new and current residents.
• In collaboration with youth, oversee the development and implementation of individualized case plans in support of a healthy transition to independent living.
• Conduct regularly scheduled case meeting and home visit with residents, documenting and tracking progress as required.
• Provide individualized care, support, mentoring, and follow-up to assist youth in accessing internal and external community resources, appointments, and/or referrals.
• Promote a peaceful, healing environment by utilizing trauma-informed crisis prevention and intervention skills and de-escalating crisis situations as they develop.
• Assist with coordinating and facilitating life and independent living skills trainings, as well as education and career development opportunities for Rapid Re-housing residents.
• Provide support to residents by participating in classes, workshops, and other activities; and facilitating safe transportation and supervision of off-site activities.
• Participate in weekly case reviews and communicate regularly with program staff to ensure coordinated delivery of care.
• Maintain accurate, up-to-date information in both electronic and paper case files on current and former residents; complete timely entries into resident matrix, ETO, HMIS, and other information systems as required.
• Oversee the completion of appropriate documentation (i.e. progress and transition notes; significant event and critical incident forms; overnight and discharge planning; meals, chores and room inspection forms, etc.).
• Monitor, and document residents’ self-administration of medications (i.e. recording medications on the individual resident’s MAR form).
• Maintain residents’ safety and security and assist in any medical or other emergencies.
• Ensure the prompt evacuation of the facility in the event of a fire/fire drill or other emergencies.
• Ensure that the daily cleanliness/appearance of the facility and grounds are maintained by both residents and staff.
• Maintain awareness of physical environment and submit Maintenance Requests as needed.
• Assist Program Director with ensuring Rapid Re-housing service delivery, policy and procedures are adhere to and executed successfully.
• Attend all trainings (unless specifically excused by supervisor) and commit to continuous professional development and integration of training and tools into individualized tasks and responsibilities.
• Perform other job-related duties as requested.
• EDUCATION, KNOWLEDGE, SKILLS & EXPERIENCE:
• • Bachelor’s degree in social service or related field.
  • At least 3-5 years of professional experience, preferably in a residential/transitional living setting working with at-risk youth or special needs populations.
  • Prior experience working with youth who have experienced homelessness, trauma, or other emotional and behavioral challenges, using a trauma-informed approach.
  • Ability to establish and maintain effective positive relationships with youth, staff, management and outside contacts.
  • Excellent oral and written communication skills; ability to communicate effectively with all levels of staff.
  • Ability to organize effectively; to adapt to changing conditions; to exercise sound judgment in crisis situations; to supervise youth and maintain order; to exercise authority in an appropriate manner.
  • Knowledge of Microsoft Word, Excel & PowerPoint
  • Valid driver’s license