The University of New Orleans (UNO) is seeking an experienced professional to serve in our Student Financial Aid Department as a Financial Aid Counselor.

About Us

·       Located on the southern shore of Lake Pontchartrain, only 15 minutes from the French Quarter, the University of New Orleans occupies a 195-acre campus in one of the finest residential areas of the city.

·       Ranked Top 50 in the Nation for Social Mobility by U.S. News & World Report.

·       The Brookings Institution ranked UNO third in the nation for providing equal access to higher education for students from all income levels.

·       For years, UNO has appeared on U.S. News & World Report’s least debt list (schools whose graduates have the least amount of debt) among national universities.

UNO Welcomes Job Applicants from Diverse Backgrounds

Founded in 1958, the University of New Orleans was the first integrated university to open in the South.  Given its history of educational access for all, UNO is committed to fostering diversity, equity, and inclusion - core values that inform all we do. 

Job Summary

The Financial Aid Counselor position requires a broad knowledge of federal and state aid programs, federal and state regulations, as well as regulations related to private educational loans. 

Job Duties

·      ​ Advises and counsels students, parents, and staff on all aspects of financial aid programs (federal, state, institutional, private).

·      Understands and informs students, parents, and staff of financial aid policies, procedures, practices, office services, and document completion.

·      Assists with student aid eligibility assessment, funds disbursement, and aid reconciliation procedures.

·      Interacts in a congenial, helpful manner answering telephone calls and emails from parents, students, and the UNO community.

·      Provides information and guidance to help counsel students concerning student loan debt, specifically how to manage debt, repayment of loans, and the obligations associated with student debt.

·      Processes Alternative Loans.

·      Participates in activities aimed at professional development and customer service.

·      Actively assists with events promoting UNO enrollment and recruitment services.

·      Assist with Federal and Budget Work Study Programs, as needed.

·      Other duties as assigned.

Required Qualifications

·       Bachelor's degree required.

·       Experience in administering federal and state financial aid programs.

·       Candidate must have strong written, verbal and interpersonal communication skills; good computer skills and able to demonstrate working knowledge of Microsoft Office products, i.e. Excel, Word; excellent organizational skills and ability to manage multiple tasks with a high level of accuracy in an environment with frequent interruptions; and, ability to handle information in a confidential and professional manner.

·       The candidate must also be able to work independently, be goal oriented and function as part of a team.

·       The candidate must be able to work some late nights and weekends for university functions and off-campus financial aid workshops and college fairs.

Desired Qualifications

·       Advanced degree.

·       Three to five years working in financial aid or related higher education financial aid setting. 

·       Technical experience working with PeopleSoft computer software system and EDE Express.

Salary

Commensurate with qualifications and experience.

Excellent Employee Benefits Package

We offer an outstanding work/life balance.  Our employees enjoy 14 holidays per year and two weeks off around Christmas.  We offer generous vacation and sick leave; affordable health, dental, and vision insurances; retirement plans; and more. 

The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer.

The University of New Orleans participates in Louisiana's State As a Model Employer plan and invites qualified individuals with disabilities to apply.