Ingest. The Story of Your Restaurant, All In One Place.

Ingest is a leading data management and analytics platform for the restaurant industry. By integrating with the tools and systems that businesses rely on, Ingest connects separate data sources to unlock hard-to-reach metrics, giving decision makers the real-time insights they need to run their businesses better. Through interactive dashboards and PDF Flash Reports, everyone in the business can see what’s working, what’s not, and where improvements can be made.

Ingest’s journey from the Big Apple to the Big Easy shapes our work and continues to inspire the growth, innovation, and personalized touch we bring to restaurants across the country. We may be biased, but we think we have the best team in the biz - a mix of data geniuses, software savants, restaurant lovers, and industry pioneers.

The Role:

Ingest is looking for a leader to join our growing Customer Success team. The right person for this role is driven, thrives on speaking to customers, and is passionate about the customer experience. You can see the big picture while also maintaining incredible attention to detail. You will own the customer relationship from the onboarding process, to understanding goals and detailing strategies to meet those needs, to troubleshooting any issues that arise along the way.

Responsibilities (What You’ll Do):

• Lead new customer onboarding, training, and ongoing support
• Partner with our customers to set expectations and establish timelines and success plans based on their values and goals
• Be the expert, building trust and encouraging engagement with the Ingest platform; gain deep product understanding to provide guidance through kickoff and ongoing to meet our customers’ unique needs
• Understand, prioritize, and escalate customer issues as needed; be the first line of support in resolving any issues
• Work autonomously and with a team; be a decision maker who can get shit done

Skills & Abilities (What You’ll Bring):

Required:

• 2+ years in a customer-facing role for implementation or management of technology
• Project Management or analytics experience
• Excellent written and verbal communications
• Exceptional organization and time management skills

Preferred:

• Restaurant or hospitality experience
• Experience with Salesforce
• Technical or analytical skills

Benefits (What You’ll Get):

• Competitive salary
• Health/Vision/Dental
• Unlimited PTO

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. NOTICE: Ingest does not sponsor employment applicants for work visas (such as the H-1B visa) or employment-based green cards.