Are you someone who believes in taking the time to understand before taking action? Do you thrive in environments where decisions are made thoughtfully and deliberately? If you're a personable problem-solver who is ready to bring precision to the table, we want you on our team! We’re looking for a detail-oriented IT professional who communicates with understanding, courtesy, and tact. This position is a good fit for someone who takes pride in delivering accurate and timely results.

JeffCare Community Health Center is a Federally Qualified Health Center offering primary care and behavioral health from two sites in Metairie and Marrero, and it’s a program of Jefferson Parish Human Services Authority. This position is located in the greater New Orleans metropolitan area in Metairie but may require work in Marrero at times.

Compensation, Benefits & More

• Competitive salary
• Insurance: Great insurance package (generous health plan options, as well as dental, vision, and life options)
• Generous Paid leave: Generous paid annual and sick leave (does not expire) in addition to at least 10-13 paid official state holidays
• Flexible work schedule
• Retirement: Great retirement options
• Student loan debt repayment: May qualify for Public Service Loan Forgiveness (PSLF) or other programs for student loan debt
• Free, nearby parking
• Bike racks
• Filtered water stations

Responsibilities

• Monitor operations of computer network and software applications and assist with resolving complex end user issues.
• Diagnose and troubleshoot hardware, software and network issues with precision and efficiency.
• Install and maintain Cisco switches, firewalls and routers and maintain uptime on all connected network devices.
• Manage existing software-defined wide area network (SD-WAN) connectivity between all sites and track bandwidth usage for optimal performance.
• Maintain the entire Meraki wireless access point (WAP) system for optimal performance, including keeping up with new releases and features in the dashboard to provide robot Wi-Fi services to users.
• Maintain existing server hardware hosting VMware virtual environment and create new virtual servers as needed.
• Perform Microsoft Active Directory service administration and management, including design, cleanup, routine maintenance and configuration, etc.
• Manage and maintain network cabling in all IT network closets.
• Support end-user service requests for computers, printers, desk phones, and handheld devices for staff members located at assigned facility.
• Set up and troubleshoot computer, printer and desk phone issues.
• Update documentation system to ensure accurate recordkeeping.
• Maintain the print servers.
• Program phone extensions and manage and update the phone directory with extensions to ensure accuracy.

Qualifications & Skills

• Strong understanding and proficiency in using various Office 365 applications, including, but not limited to, Outlook, Word, Excel, PowerPoint, OneNote, SharePoint, Teams, and OneDrive
• Strong understanding of Exchange Online administration, including mailbox management, distribution groups, mail flow rules, transport rules, and anti-spam/anti-malware settings
• Ability to operate basic electric/electronic testing equipment
• A baccalaureate degree plus three years of experience in information technology is preferred (include all relevant certifications/licenses and types of IT experience in your resume)
• Strategic thinking ability and capacity to anticipate challenges, identify opportunities, and adapt proactively
• Time management skills
• Positive, collaborative, “can-do” attitude
• Ability to work with others in a culturally competent way and consistently treat all with patience, empathy, dignity and respect

Put your tech skills to work for the greater good! Make a difference in the community by helping everyone—regardless of income or insurance status—access affordable, quality healthcare. Submit your resume to mNguyen AT jphsa.org .

Job Type: Full-time

Pay: $25.72 - $36.02 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Metairie, LA (Required)

Ability to Relocate:

• Metairie, LA: Relocate before starting work (Required)

Work Location: In person