Intralox, L.L.C. has an opening for an inside Account Representative on the Customer Service team. As a member of this team, the qualified individual will be responsible for providing exceptional service support to customers and for managing accounts through reactive and proactive contact, working with an industry-focused team to maintain and grow sales.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businessesworldwide.



Our global workforceof over 3,000 employees in 20+ countriesconsist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 45 years.



Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.

We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.

Responsibilities

• Service customer requests for quotes and orders received through multiple channels of communication with a high degree of accuracy.
• Assist customers with industry-specific product information.
• Provide recommendations and technical assistance for conveyor and belting solutions.
• Assist customers with industry-specific product information to enhance their existing operations and make recommendations for improvement to maximize sales opportunities
• Build and expand customer relationships to ensure replacement and new business.
• Co-manage accounts in conjunction with multiple team resources.
• Utilize the CRM system to efficiently oversee and cultivate strong customer connections.

Requirements

• Strong mathematical and technical aptitude
• Excellent verbal and written communication skills
• Self-managed team player
• Working knowledge of Windows-based software
• Ability to work rotating shifts: 7:00 a.m. - 4:00 p.m.; 7:30 a.m. - 4:30 p.m.; 8:00 a.m. - 5:00 p.m.; and 9:00 a.m. - 6:00 p.m.
• Ability to travel by air and car at least two times a year for up to a week at a time
• Ability to type a minimum of 35 words per minute
• Ability to work the occasional weekend for training and development

Desired Qualifications

• Previous business-to-business customer phone support service experience preferred
• College degree preferred
• Fluent Spanish and/or Portuguese language skills a plus
• Familiarity with ERP systems (Oracle) a plus

EOE/M/F/Vet/Disabled

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