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Service Desk Technician
iSeatz, Inc.
Posted 03/08/23
643 Magazine Street, Suite 100, New Orleans, LA 70130
Job Description
Reporting to: IT + Facilities Manager
iSeatz Inc., is looking for a talented business professional to assist the IT Manager and individual team members to implement technology solutions that meet business and performance requirements.
Your specific responsibilities will include:
- Identifying, analyzing and solving all issues related to internal iSeatz systems
- Management of office hardware (personal computers, workstations, office networking and security) and software (administering productivity and communication tools)
- Maintain conference rooms (AV equipment/cabling and weekly restocking of supplies)
- Manage IT asset inventory including computers and related technology assets, software licenses and future hardware planning
- Support internal systems for performance and scalability for all departments, including office wireless and wired Internet access, phones, data backup systems and virtual machines
- Assist IT Manager with various special projects and initiatives to support business needs
The specific skills you will need to be successful in this role:
- Service Desk: Possess the technical knowledge to investigate and solve general user technical issues. This includes basic hardware maintenance and software configurations.
- Technical Problem Solving: The ability to analyze a technical problem, collect solution requirements, research possible solutions, make recommendations, and implement the approved strategy.
- Communication: The ability to communicate technical ideas to technical and non-technical stakeholders is critical. Additionally, the ability to document change management and support procedures will ensure that environments are properly maintained and supported.
- Collaboration: It is important to gather technical and business requirements and build plans that incorporate feedback.
- Customer Centricity: Lead with a customer-centric approach; monitor and adjust strategy based on internal satisfaction surveys
The ideal candidate for this role will have the following experience:
- 2 years or more as a Service Desk Tech or similar role with specific experience in the following areas:
- Software administration
- Hardware rollout
- Windows 10, 11 and MacOSX
- Local networking systems and security
- IT asset management and asset planning
Skills
- Analytic Problem Solving
- Collaboration
- Communication
- Customer Centricity
- Service Desk
About iSeatz, Inc.
Orleans ParishCompany ProfileiSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world’s leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more.
