MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.

 Coordinate the daily operations of the Exhibit Services Division’s service desk by maintaining high level of communication with clients, exhibitors, and MCCNO staff. 

Follow up on all client/exhibitor requests, concerns and problems to ensure successful events, increased revenue potential and repeat business.

Provide on-site site support and exhibitor customer service throughout event move-in and move-out.

Stay informed of all event-related information and on-site changes so that information is disseminated to appropriate personnel/department in a prompt, accurate manner.

 Prepare all paperwork concerning client/exhibitor orders.

Input utility service orders and specifications to the Event Management System.

Ensure that all orders and requested services are accurately and efficiently processed and distributed to the appropriate MCCNO staff for installation.

Review service orders and plans submitted by clients/exhibitors before forwarding them to the appropriate MCCNO staff for installation to ensure accuracy of services requested.

Make recommendations to clients concerning setups, floor plans and services ordered.

Guide clients/exhibitors in the preparation of events by clearly communicating the facility rules and regulations.

Ensure client/exhibitor knowledge and compliance of rules and regulations pertaining to exhibits and in-house services so customers are aware prior to the start of the event.

Coordinate the collection of all revenue relating to in- house services prior to the end of the event.

Prepare final client billing and assist the accounting staff with the close out of events to ensure revenue and A/R are properly recorded at month end and year end.

Assist Event Services staff with departmental tasks and special projects as needed.