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Client Coordinator
Rebuilding Together New Orleans
Posted 09/30/22
2831 St Claude Ave, New Orleans, LA 70117
Job Description
Community Need
Rebuilding Together New Orleans (RTNO) is committed to continue meeting the needs of low-income homeowners in our community. About 30% of RTNO applicants are living with a disability, and many are living in homes without the necessary equipment to safely move around. Because many elderly homeowners in New Orleans are unable to work, they live on the fixed income afforded to them by social security; this lack of disposable income prevents them from making the critical home modifications necessary to facilitate their mobility and independence.
Repairs RTNO provides our clients keep elderly and disabled homeowners in their homes longer, hindering blight from spreading and sustaining the quality of life in their neighborhoods. Our programs provide a variety of accessibility and safety features for homeowners living with a disability to reduce the likelihood of falls, work to preserve their health, and save them money on medical expenses to help sustain financial independence. RTNO has been able to assist more than 500 homeowners since 2005, but our homeowner waitlist continues to grow.
Position at a Glance
The Client Coordinator position works with the intake department to manage phone communication and conducts intakes for homeowners. This outgoing individual works directly with our homeowners and team to help individuals get the services they need. The Client Coordinator needs to have great interpersonal skills and be highly organized with an eye for details.
CORE RESPONSIBILITIES:
- Manage all phone calls and conduct over the phone eligibility assessments
- Inform RTNO staff of homeowner’s requests and concerns in a timely manner
- Manage document collection and maintain files including keeping Salesforce up to date
- Schedule and attend homeowner related meetings including Home Evaluations, Technical Evaluations, Pre-Construction Meetings and other scheduling needs
- Write homeowner biographies
KNOWLEDGE, SKILLS, EXPERIENCE:
Focused on providing excellent customer service
Excellent communication skills, both written and oral
Excellent computer skills within a Windows environment
Excellent organization skills
Excellent attention to detail
Ability to troubleshoot and be flexible in a dynamic work environment
Own transportation, valid driver’s license, and proof of insurance
Completed COVID-19 vaccination required
About Rebuilding Together New Orleans
Orleans ParishCompany ProfileRebuilding Together New Orleans (RTNO) was founded in 1988. Our goal is to improve the quality of life of low-income homeowners, particularly those who are elderly, disabled, veterans or single head of households with minor children.
CURRENT PROGRAM
RTNO has quickly grown into one of the largest home rehabilitation non-profit organization in New Orleans, completing over 650 home repair and community revitalization projects since 2005. By focusing our program in target neighborhoods, RTNO meets the needs of the communities we serve quickly and efficiently by leveraging corporate, private and public dollars, volunteer labor and help from the AmeriCorps program. We are currently focused on meeting the growing need to make homes safer through aging in place repairs, energy-efficiency repairs and moderate kitchen and bathroom repairs. These repairs strengthen neighborhoods by allowing low-income homeowners to stay in their longtime times as the age, inhibiting blight from spreading and keeping invested homeowners in place.
MISSION STATEMENT
Repairing homes, revitalizing communities, rebuilding lives.
VISION STATEMENT
Safe homes and communities for everyone.
HISTORY
Rebuilding Together New Orleans (RTNO) started in 1988 as a revitalization program called Christmas in October, modeled after the national Christmas in April program. It was implemented to address the needs of existing homeowners, namely the elderly and disabled who had become ill equipped to manage home repair.
In 1988, 11 homes and 1 school were painted and repaired, utilizing 373 volunteers provided by 14 corporate and community groups. A total budget of $24,349 was raised through corporate donations.
At the start of 2005, RTNO had worked on 900 owner occupied houses, seven neighborhood schools, six community centers, a courthouse and a warehouse through expansion and hardworking volunteers.
After Hurricane Katrina, RTNO modified its mission to aid those displaced by the storm. Instead of only smaller projects, RTNO began to focus on the total renovation and rebuilding of storm-damaged homes. By reinvesting in and restoring the existing housing stock of the city, RTNO was able to bring homeowners back to their homes, as well as provide a model for restoring and preserving New Orleans’ historic neighborhoods. RTNO‘s home rehabilitation program targets the urban poor, who are the population in New Orleans most affected by Hurricane Katrina. Families that return to their homes in New Orleans – rather than live in exile or in a trailer – sustain a constant, stable, healthy living environment while building their equity and regaining financial independence.