The role of the Water History is to support the educational advancement of local communities, Water Collaborative Members, and national and international partners and supporters. The Water History Tour Manager (1) will primarily manage “The Green Tours”, as an earned income stream for The Water Collaborative which includes walking tours, a self-guided bike tour, and custom tours for conferences, school groups, retreats, and private events. As the Manager of “The Green Tours”, you will manage tour guides including training, schedules, and evaluation of their performance. The Manager will answer participant questions on booking platforms, manage custom tour planning and quotes, and evaluate tour performance and ratings. The Water History Tour Manager will secondly (2) do outreach and research for the tours through social media, tourism events and conferences, and follow tourism trends and climate news stories to ensure Water History Tour is meeting our audiences with the most compelling and up to date information. Lastly (3) the Water History Tour Manager will co-develop programs, and workshops with Water Collaborative staff to connect the tours to specific projects such as our Artist Residency, and policy initiatives with decision makers and stakeholders.  The Water Collaborative is a Hybrid office but due to the nature of our work, the role is based in New Orleans, Louisiana

SALARY RANGE: $46K – $50K

Specific Tasks Include:

·         Ability to host, facilitate, and manage logistics for a tour for 3 hours by foot or 8 hours in a vehicle.

·         Learn and memorize tourism script.

·         Manage tour schedule for Airbnb Experience, Trip Advisor, Voice Maps and other platforms deemed necessary by TWC team. This includes setting monthly schedule of tours, scheduling tour guides for each tour, and properly managing tour cancellations and additions.

·         Onboard, train and support tour guides quarterly or on an as need basis so they are knowledgeable about the subject matters and prepared for various audiences.

·         Update the tour script and stops quarterly based on feedback or as needed.

·         Design engaging custom tours based on audience background and stated purpose. This includes managing all daily logistics, identifying transportation, food and beverages, and special tour locations.

·         Develop innovative ideas to increase engagement and support participants understanding of the challenges facing the Greater New Orleans Area.

·         Manage social media platform(s) and website by adding and updating content regularly.

·         Attend local, regional, and national tourism conferences to increase brand awareness, learn new skills and techniques, and cultivate and maintain tourism partnerships.

·         NOTE: The Water History Tour Manager should anticipate performing or overseeing multiple tours a week and on weekends for the first 90 -180 days. This is subject to change as new tour guides are onboarded. The Tour Manager should anticipate working some hours on weekends and during high tourism traffic times.

·         Co-develop marketing and promotional materials with the communications coordinator and order promotional materials for the tours and other experiences.

·         Responsible for quality control of tours including monitoring and evaluation of tour impact and execution.

·         Co-Development Artist Residency experience including assisting with field trips, logistics, and overall planning.

Key Skills and Qualifications include:

·         Bachelor's degree or equivalent in environmental science, history, political science, sociology, or public health preferred.

·         At least one year of prior experience as a tour guide or facilitator preferred but not required

·         Excellent verbal and written communication skills as well as interpersonal skills to interact with individuals at every level and from many different perspectives, demonstrating a high level of tact and diplomacy and respect for confidentiality.

·         Strong organizational and planning skills as well as the ability to cope with multiple demands and manage competing priorities.

·         Exhibit strong de-escalation facilitation strategies and tactics and ability to work through a Kingian Nonviolence Lens.

·         Demonstrated ability to work collaboratively with other individuals and groups.

·         Strong educational/training and presentation skills including the development of educational materials.

·         Demonstrated analytical, interpretive and problem solving-skills; ability to synthesize information from a wide variety of sources.

·         Strong understanding of climate change, environmental justice, intersectional environmentalism, and critical race theory preferred but not required.

·         Sound knowledge of Louisiana history, culture, inter-personal community relations preferred but not required.

·         Ability to walk and stand for more than 3 hours and lift 30 pounds.