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Experience Ambassador - Part Time
Sazerac Company
Posted 09/19/22
101 Magazine Street, New Orleans, LA 70130
Job Description
The part-time Experience Ambassador is responsible for creating a welcoming, entertaining and educational atmosphere to all visitors of the Sazerac House and internal customers. This person provides exceptional customer service and is recognized as an advocate of the Sazerac House featured brands and spirited experience.
Responsibilities:
- Ensures exceptional customer service is provided to all Sazerac House visitors. Creates a welcoming atmosphere for all visitors. Is attentive and available to assist visitors. Follows up/ follows through on visitor’s inquiries. Anticipates visitor’s needs. Thanks visitors and extends an offer to return. Is knowledgeable about the featured products, gift shop merchandise and special events. Makes suggestions to management to enhance tours and expand opportunities for sales.
- Anticipates the traffic flow and ensures adequate inventory of sampling tools on hand to provide proper samples per day. Provides information and entertainment for visitors to help create "raving fans" of the Sazerac House and featured brands. Is attentive to visitor’s inquiries. Continually strives for improvements in tours and sampling stations. Is an advocate for The Sazerac House in the local community. Ensures adherence to Personal Safety, Food Safety, Quality and Environmental Policies and Practices.
- Monitors exhibit floor crowd flow and ensures all visitors feel welcome and safe. Ensures sampling stations property is stocked, processes orders of supplies and liquor on a daily basis, and oversees the execution of samples to visitors. Is attentive to visitor comments and questions. Assists with training of new experience ambassadors and gift shop associates. Assists with ensuring that storage rooms are clean, organized and properly stocked.
- Ensures exhibit floors and sampling stations at the Sazerac House are kept organized, stocked, and clean at all times. Makes recommendations on merchandise based on visitor’s feedback.
- Creates and develops a personal development plan with management to improve a skill/competency that will develop personal skills and improve performance.
- Works with other gift shop associates and experience ambassadors to generate revenues and raving fans of the Sazerac House.
- Keeps watch on inventory of liquor, sampling tools and supplies for the assigned station. Re-orders as necessary. Participates in the VIP and group visitor program.
REQUIREMENTS
- High School diploma or GED equivalent
- Minimum 2 years of relevant experience as a bartender, educator, tour guide, restaurant front of house, docent, historian, concierge, alcohol production, marketing, brand ambassador, or public relations
- Ability and willingness to work non-traditional hours (nights/weekends)
- Ability to handle multiple tasks at one time
- Ability to project a professional and approachable image
- At least 21 years of age
- Excellent oral & written communication skills
PREFERRED
- Bachelor's Degree
- 2 years Wine and Spirits or Hospitality industry experience
- 1 year Experience dealing with VIP guests
Skills
- Active Learning
- Building Customer Loyalty
- Clear & Concise Communication
- Hospitality
- Storytelling
About Sazerac Company
Orleans ParishCompany ProfileBuild your career at Sazerac! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Southern Comfort, Margaritaville Spirits, Dr. McGillicuddy’s, 99 Brand, and Platinum Vodka.
We’re proud of our award-winning culture and distilleries. Our Louisville location has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years.
Since 1850, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! We attribute our success to a unique blend of our history, culture, brands, relationships, innovation, technology, and most importantly, our people. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.
Company/Location Overview - The Sazerac House
Nestled at the corner of Canal Street and Magazine Street, and less than 350 yards from the original Sazerac Coffee House, The Sazerac House will be New Orleans’ most memorable destination offering an enriching sensory experience that embodies the city’s spirited and historic character.
The Sazerac House will take its visitors through a journey of the history and culture of spirits in New Orleans showcasing the company’s brands relevant to the city of yesterday and today.