STUDENT INTERN:  INFORMATION TECHNOLOGY DESKTOP SUPPORT

Location: New Orleans, Louisiana

Port of New Orleans is a modern multimodal gateway for global commerce and an in-demand cruise port. Our competitive edge comes from our ability to deliver seamless, integrated logistics solutions between river, rail and road.  Our vision is advancing global connections and infrastructure that will exceed the needs of tomorrow.

We are looking for self-motivated and creative students to join an innovative information technology department in New Orleans.  This program gives real-world hands-on experience to driven and enthusiastic students. You will learn and begin to apply knowledge gained from supervised and mentored work. 

Internship will involve the following responsibilities: 

·         Respond to all service requests and efficiently complete all tickets assigned through any applicable ticketing systems;

·         Assist end-users on various hardware and software problems;

·         Deploy, re-image, and repair all computer hardware to meet customer needs;

·         Provide upgrades for all operating systems and assist in server support for assigned areas;

·         Troubleshoot all network and wireless connectivity issues for employees;

·         Research and provide guidance to employees on virus/malware threats and mitigation efforts;

·         Review networks for security vulnerabilities and report findings to IT management;

·         Assist in moving computers and phones for all internal user moves and new hires;

·         Disable accounts for retired end-users that have separated with the agency;

·         Update Active Directory and support users’ customer networks; and

·         Performs other duties as assigned.

Requirements

·         Must be a student in an IT related field of study (Sophomore, Junior, or rising Senior).

·         Please provide the school you are attending and program on your application in the Education field. 

To be considered for this internship, email a resume and cover letter (by July 8, 2022) to:

Garri L. Brown, Chief People & Culture Officer, Port of New Orleans: garri.brown@portnola.com

The Port of New Orleans Board Commissions is an Equal Opportunity Employer.