Hotel Peter and Paul is currently looking for an enthusiastic and engaging Director of Front Office.

The director will oversee all operations at the Front Desk which include, but are not limited to:

• Managing day-to-day operations of the Front Desk while ensuring that excellent service is provided to guests in a prompt, friendly and courteous manner
• Creating the Front Desk schedule weekly and approving front desk time & attendance
• Managing, hiring, training and development of the front desk team which consists of 7 employees
• Ensuring full compliance with hotel operating controls, SOPs, policies, procedures and service standards. 
• Developing new policies and continuously improving and refining systems
• Working hours will spread over weekdays, weekends and holidays, which requires flexibility (Mostly working Thursday through Monday) This job does require covering any shifts when employees call out or are unavailable to work.

A successful candidate applying to this position will be friendly and courteous but unassuming, and able to implement exceptional organizational and service standards while maintaining and increasing team engagement. You should have a spark of your own to contribute to the guest experience and to interacting with the community, co-workers and the property. Your natural leadership and engagement traits will drive the team to perform at the best level possible and enhance the department’s contribution for the operation and the business. 

Skills needed to succeed in this role:

• Prior experience leading a team 
• Experience developing policies and procedures 
• Follow through and ability to delegate
• Strong ability to multitask and complete many ongoing projects 
• Ability to remain calm under pressure and quickly solve problems
• Driven by completing tasks and managing people
• Excellent written and communication skills

Desired Experience:

• 2+ years in management (Retail, Restaurant and or Hotel management experience preferred) 

What we offer you while Working at Hotel Peter and Paul:

• $52,000 per year salary
• 75% employer-sponsored health insurance, dental insurance and vision insurance
•  Accrual of Sick Days (5 per year) and PTO (4 per year) after 60 days of employment
• 10 days' Vacation after first year of employment
•  Hotel Peter & Paul discount for you and your friends & family
•  Restaurant discount at The Elysian Bar

More about Hotel Peter and Paul

Hotel Peter & Paul is:

• a 71-room hotel in a former Catholic school, rectory, church and convent nestled in the residential Marigny neighborhood, just downriver from the French Quarter. Former parishioners and our residential neighbors are still part of the local fabric.
• The Elysian Bar, our restaurant / bar / coffeeshop, created in partnership with the team behind Bacchanal. Bon Appetit magazine named it one of the top 10 new restaurants in the country in 2019.
• An enormous 1861 church building, used for private and public events, from yoga to weddings.
• Sundae Best, an ice-creamery in the convent founded and operated by local purveyor Erica Buher.
• A small but mighty team that prizes collegial relationships, exceptional service, and continuous improvement.