Position Summary

In this exciting and challenging role, you will assist in providing technical support for internal and clients' users, infrastructure, network, servers, and mobile devices. GDS has an extensive client list, operates in multiple data centers, and manages many servers, desktops, and related networking equipment. You will work under the Chief Operations Officer and with other IT team members to fulfill your responsibilities.

Essential Duties & Responsibilities

The essential functions include, but are not limited to the following:

•                     Support clients' users

•                     Ability to travel onsite to client locations in the greater New Orleans area as needed

•                     Log all activities in our ticketing system

•                     Document common issues and resolutions for submission into our knowledge base

•                     Train users, in-person and remotely

•                     Administer Office 365 applications and e-mail

•                     Maintain installed hardware and software inventory

•                     Ensure security and software updates are successfully applied per policies/SLAs

•                     Troubleshoot server, workstation, network, and mobile hardware

•                     Perform OS and application reinstalls

•                     Participate as an IT team member

•                     Participate in internal and client projects

What It Takes to Win

•                     Highly detail oriented and a proven commitment to high quality workmanship

•                     Excellent, thorough, and methodical problem-solving skills

•                     Able to work with challenging personalities and always maintain a professional and positive demeanor with users

•                     Self-starter

•                     Exemplary interpersonal and English communication skills (spoken and written)

•                     You must have a reliable mode of transportation, a mobile phone, and a reliable high speed Internet connection from wherever you live

•                     Maintain good personal hygiene habits

•                     A good sense of humor

Technical Qualifications (Knowledge, Skills, & Abilities)

•                     3+ years of experience in Helpdesk Support is PREFERRED

•                     A strong understanding of Windows 7 and 10 is REQUIRED

•                     A strong understanding of Windows Server 2012-2019 is REQUIRED

•                     A strong understanding of Mac OSX is PREFERRED

•                     A strong understanding Microsoft Office is REQUIRED

•                     A strong understanding of supporting Microsoft/Office 365 is REQUIRED

•                     A strong understanding of VPN is REQUIRED

•                     A strong understanding of Wi-Fi connectivity troubleshooting is REQUIRED

•                     A strong understanding of advanced networking (including but not limited to: VLANs, dynamic routing protocols, packet inspection) is PREFERRED

•                     A strong understanding of the Internet's architecture is REQUIRED

•                     A strong understanding of cloud hosting platforms (Azure and AWS) is PREFERRED

•                     A strong understanding of VMware vSphere is PREFERRED

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Frequently moves, transports, and installs technical equipment up to 25 pounds from and around worksites. Exposed to heat/cold in server rooms. Frequently drives between worksites in the GNO area. Constantly operates a computer in and out of the office.

Compensation & Benefits

•                     Flexible work schedule

•                     Fantastic working environment

•                     Continuing Education

•                     Retirement

•                     Benefits -Health/Vision/Dental