If you read the below description and feel this position excites you, but your experience does not add up 100%, we encourage you to still apply and tell us why! We look forward to learning what makes you passionate and purposeful. 

Customer Success jobs are ranked as one of the top 25 Best Jobs in America. According to a 2019 study by Gainsight, Customer Success is one of the top 10 fastest growing career paths in the world right now, with a 736% growth rate since 2015. Over 70% of Customer Success teams work in the Software & IT industry, and there are nearly an equal number of women (47 percent) and men (48 percent) working in the profession globally.

Levelset CS Account Managers own the relationship and expand value with our customers. You will be measured on: customer retention and expansion revenue through upsell/ cross-sell. This role works with our Small Medium Business customers.

The overall position will be expansive and will provide you with a suite of transferable and marketable skills that will position you well to advance your career within or outside of Levelset. You're also entering the growing market of Customer Success functions receiving heightened recognition in the SaaS industry.

Are you ready to level up your skills in a Customer Success career path?

Your Responsibilities:

• Champion the relationship from the beginning of our customer’s journey and take full ownership of your customer portfolio
• Engage and Renew annual customers by driving value and helping them to achieve their business outcomes
• Help first and bring proposals over problems when it comes to your customers’ needs
• Create Payment Heros by increasing your customer adoption, stabilizing retention and promoting loyalty
• Tackle challenges with positivity and enthusiasm 
• Identify account expansion opportunities and work closely with the Account Management team to deliver additional value to customers. 
• Consistently execute unique daily touchpoints and advocate customer needs and issues across departments – sales, operations, product and development
• There may be the occasional travel requirements for in-person, customer visits

What You Bring

• Experience and demonstrated comfort working in a customer-facing role
• Self-starter
• Goal Attainer 
• Positively Energetic
• Intellectually Curious
• Resourcefulness
• Driven Multi-tasker
• Proficiency with Standard Business Applications, and Operational Applications

About Levelset

Levelset has been named one of the "Best Places to Work" by New Orleans CityBusiness three years in a row for our mission-driven culture and commitment to internal and external growth. Backed by venture funding, we are growing rapidly and looking for new exciting team members to add their unique talents to our mission. We empower contractors to always get what they earn, and our software platform makes lien rights in the construction industry simple and stress-free, so contractors and suppliers can get paid.

Why Levelset

• We’re a rapidly growing team working on interesting and worthwhile problems
• With a newly distributed workforce, we make engagement and employee wellness even more of a priority. We want you to love your job! 
• We believe professional growth (i.e. building your skills) is essential. Working here provides the opportunity for increased responsibility, continuous learning, and more.
• We have a very welcoming culture that starts at the top with our CEO.
• Nothing is a secret here, we think honesty and transparency create a productive workplace.
• Recognition for hard work and demonstrating our core values is important to us.

Benefits

• Competitive health benefits, including mental, emotional, and behavioral health benefits and an easy to use Employee Assistance Program.
• Flexible sick & personal leave policy needed for health, family, and parenting during this tough time.
• Open vacation policy without a cap on the number of days-off.  We do require employees to take a minimum of 5 days off in a row each year. 
• Subsidized International Travel: We subsidize international travel starting at 6 months, and increasing each year
• Equity, per company’s general stock grant plan 

We are committed to fighting injustice throughout the construction industry, and fairness is key to our company's purpose. We are an equal opportunity employer and value diversity at our company. We do not discriminate.